Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Customer service has always been…
Customer service has always been amazing, they pay claims very quickly!
Insurer: Spot
By: Joann Smiley
85% Increase Due to Move
We've had one claim for the three pups we have covered. The process was easy and reimbursement was not delayed. Premium increases annually were inline with my expectations. However after being a customer for six years, we moved 150 miles away and our premium increased 85%. I understand the increase as pets age but the 85% increase was due to the move. The customer service rep was not friendly but not rude. He seemed only to read a script - it was robotic. We'll obtain quotes from other companies when we have a new pet.
Insurer: Embrace
By: Jennifer Sanford
Just like any other insurance company
Just like any other insurance company; you pay in sooo much money every month. Then if you have to file a claim, they raise your rates. It should be illegal.
Insurer: Spot
By: Ashley Grosz
Very fast with processing claims
Had an amazing experience. Very fast claim processing. Easy to navigate!
Insurer: Spot
By: Cecily Buchanan
I’ve been happy with this insurance so…
I’ve been happy with this insurance so far, but I do with there was an option for 100 coverage after the deductible is met instead of 80%. Maybe there is one and I’m not aware. Also, sometimes it takes a little longer to get reimbursed for a claim but overall not bad.
Insurer: Spot
By: Ariana Johnson
Easy to submit claims online
Easy to submit claims online. Quick to respond to questions. Direct deposit for finalized claims.
Insurer: MetLife
By: Dr. Sumner
Great Pet Insurance
I switched to MetLife Pet Insurance this year and it's been great. I've filed 2 claims and both were handled quickly. Easy to navigate & when I had questions, I could speak with an actual person.
Insurer: MetLife
By: Judy Martinez
I was able to talk to representatives…
I was able to talk to representatives in person, who were kind, patient, and answered all my questions. I received reimbursement in under 2 weeks. Highly recommend!
Insurer: Pumpkin
By: Rachel
Horrible experience
Never received money from them and had to go through a ridiculous amount of trouble just to try and get the money they owed me. Still haven’t received it!
Insurer: Embrace
By: Dawn fleming