Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,035 total
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Very good customer service
Very good customer service, easy to submit a claim.
Insurer: Pumpkin
By: Candy Carlson
10+ year customer, will always have them
i've had healthy paws pet insurance..... for the last 10+ years. they are definitely a premium insurer - but you get what you pay for. physical therapy. cancer treatments. $20,000 surgeries. i send them the invoice, they deposit my reimbursement a couple days later. not even batting an eye. i always recommend them.
Insurer: Healthy Paws
By: Scott
Rebecca was polite and knowledgeable…
Rebecca was polite and knowledgeable with everything on helping me choose the best coverage.
Insurer: Prudent Pet
By: kattgmail.com
Wellness checks insurance
I talked to Bobby and he was very helpful in answering my questions and helping me decide which policy was best for my pets
Insurer: Prudent Pet
By: Kia
Use a different insurer
Spot placed so many barriers to my first claim, I canceled in frustration: 1) calls went to an off-shore answering service that was useless; 2) the claim was commingled with an invoice among my pet’s medical history and that had to be removed by an agent of the company; and 3) the company continued to ask for medical records that were far more clinical than required. Not recommended unless you are willing to put up with confusion and processing delays.
Insurer: Spot
By: Doug Barton
Fast reimbursement
My dog had an accident and needed surgery. Healthy Paws was fast with the reimbursement. Nice knowing they covered it. Expensive surgery, long recovery. We were reimbursed within 4 days. I would love if they did direct pay to the vet/hospital. Been with Healthy Paws for 7 years.
Insurer: Healthy Paws
By: WENDY S
Rising rates , slowing response time
Have 2 dogs insured. Both take monthly meds. One claim gets paid almost immediately while the other consistently takes up to a month. She’s been on the same med since before she turned 1. She is now 4. Nothing new. At the point the yearly rates are increasing, by next year it will probably be too costly to keep insurance. Will have to weigh it out.
Insurer: Pets Best
By: Susan
They are easy to send claims and have…
They are easy to send claims and have them processed. They contact the veterinarian if they have questions.
Insurer: Spot
By: Katherine Davis
Healthy Paws pet insurance has been well worth it.
Healthy Paws pet insurance has been a life saver for our pet. Our dog has undergone several outpatient tests and 2 major surgeries. He now requires prescription maintenance. The process to submit claims is easy and payment is timely. The peace of mind pet insurance coverage provides has been well worth it when unexpected illnesses and surgeries arise.
Insurer: Healthy Paws
By: S. Hartman