Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Positive Experience for over 3 years!
MetLife Pet Insurance has been a welcome addition in keeping my pet healthy and happy. It has been fair and efficient in gathering information and paying out any reimbursements owed.
Insurer: MetLife
By: SAS
They covered exactly what they said…
They covered exactly what they said they would. And they did it within a few days, even with the holiday! I'm so thankful to have them. Help me with my dogs!!
Insurer: Trupanion
By: Renata
I had a friend suggest pet insurance a…
I had a friend suggest pet insurance a few years ago and decided to give it a try. My dog is healthy but we had an unexpected accident in October where he hurt his knee. Pets Best made the process easy and WAY less stressful. Pet insurance is a MUST, I will never go without it again!
Insurer: Pets Best
By: KCD
Basically I had to upload the same…
Basically I had to upload the same documents on every claim. The documents uploaded were not centrally saved for reference and were not properly reviewed It was a frustrating experience.
Insurer: MetLife
By: customer
My last two claims were handled quickly.
My last two claims were handled quickly.
Insurer: MetLife
By: Kathy K.
Quick and easy claim service for both…
Quick and easy claim service for both my pets
Insurer: ASPCA
By: STEPHANIE
Claims submitted are handled quickly
Claims submitted are handled quickly. Had an issue with a missed bill once and when repported it was handled immediately. One issue I have is the rate has gone up into the second year. Waiting to see what happens next renewal time
Insurer: MetLife
By: customer
Claim Closed Without Explanation – Reopened Claim but Told It’s “Just Closed, Not Denied”
FPI30000114468 My claim was closed without a clear explanation. When I reopened it, FIGO said it cannot be appealed or processed because it is “just closed, not denied.” They then asked my veterinarian to contact them to explain a credit shown on the receipt, even though the receipt already includes full vet information and FIGO has my vet on file. This is unacceptable. I pay insurance premiums. It is FIGO’s adjuster’s responsibility to verify invoices directly with the vet, not to close claims and push the work onto the customer or the veterinary clinic. Closing a claim without verification, refusing to reopen it, and then telling the customer to ask the vet to call you is irresponsible and lazy claim handling. If you actually need reimbursement when your pet is sick, be very careful with FIGO.
Insurer: Figo
By: Ada Ng
It is easy to file a claim on line and…
It is easy to file a claim on line and the pay out is speedy
Insurer: MetLife
By: H Patricia Morrison