Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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having a problem navigating and…
having a problem navigating and submitting information, finally got out and tried to get back in site, would not load, soooooo tried a different way and finally able to submit my claim. never had this problem before, what is going on?????
Insurer: Embrace
By: customer
Fetch Pet Insurance denied my cat's…
Fetch Pet Insurance denied my cat's emergency claim by calling it “pre-existing” — even though WA law (RCW 48.205) says pre-existing conditions must exist before coverage starts. They buried a “pre-policy exam” rule deep in 36 pages and used it to deny coverage when Jelly Bean needed it most. I’ve escalated this to the WA Insurance Commissioner. Pet parents deserve transparency and fairness. #PetInsurance #WashingtonLaw #ConsumerRights Update: After posting this review, Fetch asked me to call them. For accountability, I prefer to keep all communications in writing. I have already appealed this denial and escalated the matter to the Washington Office of the Insurance Commissioner, as the basis for denial raises compliance concerns under RCW 48.205. I welcome a written response from Fetch’s compliance team.
Insurer: Fetch
By: Andie Bryan
The worst experience ever.
The worst experience ever. we paid 131.96 a month for 12 months, and finally put in a claim, it was just our once a year visit, normal Exam, blood test, preventative care... which I added, for one cat, and they only paid 175 out of a 1017.00 Vet bill, no extras, no frills... so we paid 1575.00 to get no real preventative care at all.
Insurer: ASPCA
By: EditMonsterKurt
Fetch is the pet insurance I decided to…
Fetch is the pet insurance I decided to apply with. I had a great experience with Karley (the agent). She answered my questions and explained everything to me. It didn’t take no time to apply and get approved. If anyone is looking for good insurance for your pet, apply with fetch, you won’t regret it.
Insurer: Fetch
By: Crystal M
Problem solved right away
Alana resolved an issue related to my claim. She was professional, efficient and ultimately effective. She was lovely to speak with and went above and beyond. Great service!
Insurer: Fetch Canada
By: Lindy
Quick turn around and prompt service
I never have any problems when I submit an invoice when I take my fur baby to the vet, and the turn around time it quick.
Insurer: Spot
By: TOMEKA CALMESE
I find submitting claims to be so…
I find submitting claims to be so simple, the site makes it so simple, and the response time of claim is very quick. The customer service is great, always patient and willing to help.
Insurer: Embrace
By: Donna Kelly
Dependable and efficient
Polite, prompt and accurate reimbursement.
Insurer: Pumpkin
By: Elizabeth
Very pleased with Figo
Very pleased with Figo. So glad I purchased this insurance when my dog was just a puppy. The coverage is excellent with various options, online claims process is user-friendly with prompt claims payments, and customer service is outstanding with helpful people to answer questions. I’ve had other insurance for my previous dogs, but Figo is by far the best!
Insurer: Figo
By: Connie
Good Experience
My experience with Embrace has been good so far. The staff are friendly and efficient. Questions and phone calls are answered promptly. Claims are processed almost immediately.
Insurer: Embrace
By: LB