Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I love MetLife Pet insurance!
I have recommended MetLife Pet to so many friends. Even to strangers in the veterinary office. They are so easy to work with. I love how easy it is to file a claim on line and the reimbursement is quick. (So much better than my Medicare Advantage plan with Aetna!).
Insurer: MetLife
By: Betty Williams
Healthy Paws is amazing
Healthy Paws has been a blessing for our family. Our two dogs have both had multiple conditions requiring life saving advanced treatment by vet specialists. Healthy Paws has enabled us to provide the best treatments possible. We are so grateful for Healthy Paws. I can't imagine having a dog without Healthy Paws' protection. I only wish human health insurance worked as well.
Insurer: Healthy Paws
By: Brad Oliver
They've recently updated the site and…
They've recently updated the site and they do provide very good coverage at "reasonable" rates. If you have multiple pets or dog, then I recommend the family plan.
Insurer: MetLife
By: CZ
I have only had a great experience with…
I have only had a great experience with Embrace the claims are easy to file and paid quickly
Insurer: Embrace
By: Monica
Fast and Easy
The claims process is pretty easy and the direct deposit makes it a no hassle payment. It works for a busy life.
Insurer: MetLife
By: Erin T
Pumpkin insurance meets and exceeds
Pumpkin insurance meets and exceeds my expectations for my pet. It is straightforward when it comes to claims based on my policy. You pick the level of reimbursement when you sign up. Pumpkin follows through without any hassle and quickly reimburses you. This is a high priority for most people. Kudos to Pumpkin for giving customers peace of mind during a stressful event.
Insurer: Pumpkin
By: Kim B.
Heartlessly More Than Tripled Cost to Force Us Off
My dog is old and he's having some health problems. That's what pet insurance is for, right?? Not according to Fetch! Since 2020 they raised our annual cost form $400 to over $1300 in an attempt to shake us off, but guess that wasn't enough! We just received our renewal notice and they raised our cost to over $3,800 AND dropped the amount from 80% reimbursement to 70% reimbursement! I called because I honestly thought there had to be a mistake. Their response? NOTHING WE CAN DO ABOUT IT. No appeals process, just suck it up or cancel. Guess they finally decided they were done making a profit off my little sick dog. Now I'm left without insurance and an elderly dog with pre-existing conditions. Thanks, Fetch!
Senior Mastiff vs. Osteoarthritis
Our sweet senior, Maisy, has been struggling with her osteoarthritis for over a year and Pets Best has been there for us since the beginning. Medical care for giant dogs is so much more expensive than average but with the support of Pets Best, we have been able to keep Maisy not only comfortable but jumping around happy! With Pets Best's help, we had more options for Maisy's care. We couldn't be happier!
Pumpkin has made it very easy to upload…
Pumpkin has made it very easy to upload medical bills and get reimbursed. They are very responsive with any questions or issues. It’s a pleasure to do business with them.
Insurer: Pumpkin
By: Debra
TERRIBLE
My recent experience with Pets Best has been extremely disappointing. The claim process took far too long, and there was a complete lack of communication throughout. Pets Best never requested the documents they later claimed were “missing,” only to deny the claim because of it. This feels unfair and poorly handled. Customer support has been unhelpful and slow to respond, and every step of the process has required me to follow up multiple times just to get basic updates. For a claim related to a straightforward neuter from February, the delays and confusion are unacceptable. I expected timely communication, clear document requests, and efficient processing—none of which happened. Pets Best needs to seriously improve transparency, response times, and communication with pet owners.
Insurer: Pets Best
By: Jorsan