Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

62,907 total


Verified January 23, 2026

I sent in a claim for an office visit

I sent in a claim for an office visit, medication, and prescription dog food. I had my reimbursement within 3 days directly deposited in my bank. Doesn't get much better than that!

Insurer: MetLife

By: Johanna

January 23, 2026

Slow processing

In the past, claims I have initiated were processed very quickly. This one took nearly a month to process and I still haven’t received the funds before the bill is due.

Insurer: Pets Best

By: Renee Jones

Verified January 23, 2026

I got all the information to them

I got all the information to them. Everything was exactly the way it was supposed to be between seven and 10 days and I didn’t have to worry about what they were gonna pay for what they weren’t. It’s all you can ask from an insurance company.

Insurer: MetLife

By: CIcustomer

Verified January 23, 2026

Mostly no hassle

Mostly no hassle. I can get most things like claims done through the app. I haven't had trouble receiving payouts.

Insurer: MetLife

By: Gary B.

Verified January 23, 2026

Claims process is very easy!

Claims process is very easy!

Insurer: MetLife

By: Krish Ellath

January 23, 2026

Priceless Peace of Mind

The people at Embrace are easy to deal with and customer service is always great. The policies are very adaptable and response time is quick. I had a serious issue with reimbursement but they fixed the problem instantly and made sure I got the correct solution. Peace of mind for my dog who seems to find trouble in off vet hours—so worth it. Thanks Embrace.

Insurer: Embrace

By: Bobbie Jo Allen

Verified January 23, 2026

Amazing

Amazing! I submitted the invoice the morning after my dog's ER visit the night before. Within 24 hours, they had processed the invoice.

Insurer: MetLife

By: Diane Arceo-Lowenstein

Verified January 23, 2026

MetLife alleviates the stress of pet…

MetLife alleviates the stress of pet expenses, so you can focus on your pets. Their comprehensive coverage and prompt reimbursements make them an excellent choice. I’ll remain a loyal MetLife customer for life!

Insurer: MetLife

By: Cam L.

Verified January 23, 2026

It’s very easy to submit and reviews…

It’s very easy to submit and reviews are more timely. I am pleased at this time.

Insurer: MetLife

By: Tonette Wong

Verified January 23, 2026

Quick and easy process to submit claim…

Quick and easy process to submit claim documents and receive reimbursement

Insurer: MetLife

By: customer

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