Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Fast, proper service
Fast, proper service on my claim.
Insurer: MetLife
By: James Harris, Union, NJ
Experience hasn’t been good at all
Getting them to pay claims is horrible. Even with the medical records sent several times they still send email(s) saying they don’t have them and it’s taking several months to get claims Even though the invoices, medical records were sent in within a week of the services being rendered.
Insurer: MetLife
By: Carri
Highly recommend
They have always been fast with reimbursement. I've been using them for about 3 years now and have no complaints. Highly recommend.
Insurer: Pumpkin
By: Kimberley Thornton
This is the best pet insurance
This is the best pet insurance. Much better than my previous which kept raising the premium and denying payments. The system is easy and so much has been covered - it’s a lifesaver! Highly recommend.
Insurer: MetLife
By: Mona Fiuzat
Nationwide is the worst!
I cannot stress enough how absolutely frustrated I am with Nationwide. I have used them in the past and had no issues. I now am having nothing but issues. I enrolled my 2 cats in a policy several years ago. When there was a change to my CC, I forgot to notify them and the policies canceled. I re-enrolled them last year and after providing medical records, proof of vaccinations, recent physicals, etc., I heard nothing more and figured all was fine. I now know they were never enrolled stating paperwork was not received. After speaking to multiple people, they saw in fact paperwork was received and were going to expedite the policies to UW for activation. After almost 2 mos. of hearing nothing despite several follow up calls on my part, they are now saying policy has to be re-written. My cats are now 8 and no longer eligible for the comprehensive plan and would not have coverage for medical/accident services. I am so angry and frustrated. Today's call sent me over the edge. I was told I could not be transferred to the supervisor that was supposedly working my case. I was told she'd call me back, but I know that won't happen. I am usually very patient and calm having been in CS but this goes beyond my limits! 0/10 do not recommend.
Insurer: Nationwide
By: Lauren Kravetz
Rabies shots
I was reimbursed for my cat's rabies shots. Reimbursement came fast and the claims process was easy.
Satisfied with our pet policy
This policy has been straightforward, relatively easy to submit claims, and quick processing time.
Insurer: MetLife
By: Dweb
There always seems to be issues with claims getting lost
There always seems to be issues with your system and claims. I’ve submitted claims and they’ve disappeared or merged with another claims submitted on the same day.
Insurer: MetLife
By: Country Lover
Spot makes it easy to submit a claim…
Spot makes it easy to submit a claim and has helpful customer service.
Insurer: Spot
By: Whitney Snow
Fast claim approval & peace of mind
Pumpkin processes and pays claims pretty quickly. I am glad I chose it for my dog’s pet insurance. It’s worth the peace of mind to know she’s covered, if anything happens.
Insurer: Pumpkin
By: Tanya