Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,657 total
Other Categories
Disappointed
I am always disappointed by the amount Spot pays versus the amount my vet charges which is consistent with the rest of my area vets. This seems to me to be partial coverage. Nothing close to 80% for example. And it doesn't seem to matter whether we are talking about shots or wellness exam or an illness exam. I am reconsidering using Spot moving forward because what I pay for it does not seem to be a good value relative to what they are covering.
Insurer: Spot
By: Nancy B
SPOT is best
After speaking with Trish I was put at ease and was given instructions on how to fill our claim and what to send receipts and where to send them. I received text that our claim had been received and we should be hearing from SPOT soon. We are so happy with SPOT. Thank you.
Insurer: Spot
By: Jesse Ortiz
The insurance basically covers nothing
The insurance basically covers nothing, why am I paying such an expensive insurance for it to cover so little
Insurer: Trupanion
By: Claudia
If I could rate zero stars I would
If I could rate zero stars I would. Every claim I submitted was denied, they work to find anything in your pets history they can claim as pre existing. I submitted a claim in January shortly after my dog was diagnosed with Cushings disease and they said it was pre-existing even though the diagnosis was made that month. I've since cancelled my policy with them.
Insurer: Spot
By: Rob
Great Pet Coverage
Great pet insurance and so easy to manuver thru. My advice is to get the coverage of all three because you don’t know what your pet may need. The only regret I have was not getting my puppy full coverage. They are great at paying the claims pretty quickly. Within a week.
Insurer: Spot
By: Jacque
Submitting for reimbursement was so…
Submitting for reimbursement was so easy, and fast turnaround.
Insurer: Trupanion
By: Monica
MetLife app is easy to use
MetLife app is easy to use. Self-explanatory and uploading the photos/files is easy. Response/reimbursement time was within 5-7 business days. Happy with the service.
Insurer: MetLife
By: Soj
You changed my coverage after 12 years…
You changed my coverage after 12 years of being a loyal customer. I would like it back the way it was previously. This was due to a few claims that my pet had.I have paid my ever increasing insurance premiums without a complaint or hesitation. I always told fellow dog owners what good coverage I had. I guess that’s all changed now. I know there will be no response as there usually isn’t from large corporations. My policy went from 90% reimbursement with $100 deductible to 70% reimbursement with a $500 deductible. Raised my rates also but that is a minor complaint. You can complain all you want but nothing will change. It never does. Was a very good company until recently.
Insurer: Healthy Paws
By: Stephen sr D'amico