Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Easy to submit claims
Easy to submit claims. Great plan coverage.
Insurer: MetLife
By: customer
Very timely reimbursement and good…
Very timely reimbursement and good customer service.
Insurer: MetLife
By: Lavonne
I love how easy it is to process the…
I love how easy it is to process the claims. I just would like to see more money coming back to me when I do place a claim. If I were to save what I pay and then pay as my dog needs care I would actually have more money.....which I am really considering.....
Insurer: Spot
By: CLAUDETTE FLORES
Avoid Figo. Terrible experience with them.
Scam. They'll come up with any reason not to pay a claim. Simple straightforward dog bite and 2 months later still nothing. They'll just close the claim and not bother to contact you. They lie about not receiving emails or documents. They'll try anything to avoid paying just to wear you down. We've had them for 5 years with zero claims, I can't imagine if it were a more serious health issue. Do yourself a favor and avoid Figo.
Insurer: Figo
By: Baker
No Issues with claim
Unlike our first claim, this one went through with no issues at all. I submitted the documents and received reimbursement 9 days later.
Insurer: MetLife
By: Lori
Very easy to file a claim and the…
Very easy to file a claim and the response was prompt.
Insurer: MetLife
By: Nopmanee Cashel
MetLife pet insurance is a scam
At time of pet insurance purchase I did all that was requested of me by MetLife to start the policy, including giving the past 12 months of vet records for them to review. I pay $60 a month for the insurance. Our dog needed several visits to a dermatologist during the policy duration which MetLife started reimbursing me for. Then they stopped reimbursing me for dermatology visits when I would turn in the billing statements stating that they made a mistake and upon further review, the services were not covered. At this point, they had reimbursed me about $1600. It was my understanding that because I had turned in all my 12 months of previous vet records for MetLife to review before the policy started, they deemed the services to fall under the policy. 9 months after the last reimbursement payment to me, I get a letter from MetLife stating that I had 15 days to get over $1000 to them for the overpayment they made to me for ineligible services! Ultimately, I did everything MetLife said I needed to do for my pet to be insured under them, they made payments to me based upon their review of my previous vet bills and current situation, then 9 months later said I needed to pay them back $1000 of the $1600 they paid for dermatology services in 15 days otherwise I was going to be turned into a collection agency. Can you imagine if human insurance worked like this?!?! Covering medical bills and then deciding 9 months later not to cover them and saying people owe a significant amount of money back to the insurance company within 15 days! DO NOT GET METLIFE PET INSURANCE- THEY MAY COVER MEDICAL BILLS AT FIRST WITH PAYMENTS TO YOU INITIALLY, BUT AT THE END OF YOUR POLICY TERM THEY DEMAND THE MONEY BACK SAYING THEY MADE A MISTAKE.
Insurer: MetLife
By: MetLife pet insurance customer
Quick reimbursement and easy to file…
Quick reimbursement and easy to file for refund
Insurer: MetLife
By: Mariama Bah
Easy to submit claim and it was…
Easy to submit claim and it was reviewed and processed in a timely manner.
Insurer: MetLife
By: customer
Good customer service and fast processing
MetLife processes claim fast and customer service is good.
Insurer: MetLife
By: Cindy Hainley