Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,035 total
Other Categories
0 stars
Best Pet company will try to wiggle out paying a claim even though you send them a receipt and all the info they need. The Reason? : The vet” didn’t respond to requests about Daisy’s medical history. …they tell you there is no need to contact the vet. They will take care of it. I do NOT recommend Pets Best insurance.
efficient and reliable
efficient website design for submission of claims, and quick resolution process leads to reliability in the relationship
Insurer: MetLife
By: Samiran
You guys are the best
You guys are the best! Claim service is fast and efficient. I received payment in a matter of days. Thank each of you for your awesome customer service.
Insurer: MetLife
By: Lorena Luther
A recent claim has been very…
A recent claim has been very frustrating. SOAP notes were requested for a recent visit - understandable even though I'd never had to provide them before, so it was a hassle to track them down. However, SOAP notes from a previous claim which had already been completed we're also requested and REQUIRED for this new claim. If you know you'll need them potentially in the future why wouldn't you request them when the claim is submitted? Providing people only 9 days to locate those and upload them is very challenging. This has been frustrating to say the least and does not give me confidence that you have me or my pets best interests in mind and you'd rather save money than provide coverage that I've paid for.
Insurer: MetLife
By: Casey
Every claim I submit is denied
Every claim I submit is denied. No reason to have pet insurance with MetLife. Going elsewhere.
Insurer: MetLife
By: Brian Kelly
Quick and easy claims process
Quick and easy claims process
Insurer: MetLife
By: customer
Submitting a claim…
The entire process of initiating a claim until payout was extremely easy and quicker than I thought it would be. I am very pleased with my experience with MetLife Pet and would certainly recommend them to others. You always hope not to use the insurance and it is extremely comforting to know then when it is needed they don't nickel and dime you or refuse coverage.
Insurer: MetLife
By: Prefer not to
They have approved I almost every claim…
They have approved almost every claim that I have submitted. The app is very easy to use and I get reimbursed quickly.
Insurer: MetLife
By: Gail Palumbo
Easy reimbursement process
Portal is super easy to navigate and submit receipts/invoices for reimbursement. Quick turn-around as well.
Insurer: MetLife
By: customer
Reimbursement and Website
Speed of reimbursement and ease of use of website.
Insurer: Pumpkin
By: Rick