Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

62,907 total


February 09, 2026

Good luck getting reimburments

When it comes to paying - they will use every excuse not to. Cleaning anal glands because my dog is scooting in pain - cosmetic procedure. Getting his ears cleaned because he has an ear infection - cosmetic procedure. In the meantime, they feel no qualms with tripling insurance costs.

Insurer: Pets Best

By: Alla Rozenberg

Verified February 09, 2026

Came through for us

Came through for us When we needed it most Coverage and compensation Quick pre approval was said to be a surprise But was definitely worth it

Insurer: Trupanion

By: Gg

Verified February 09, 2026

Great service

I’ve been with Fetch for nine years. They are consistently friendly and helpful. Claims are processed usually within a week.

Insurer: Fetch

By: Andrew

Verified February 09, 2026

Great coverage, convenient app

Using the app make it super easy to file a claim and communications about the decision. On my most recent claim I was reimbursed next day!

Insurer: MetLife

By: Matthew

Verified February 09, 2026

A trip to the emergency vet...

We had to go to the emergency vet b/c our dog was attacked by another dog in the neighborhood. We filed the claim and it was processed and completed in 3-4 days. I was very happy!

Insurer: Spot

By: ALA

Verified February 09, 2026

the Claim process is quick and easy!

the Claim process is quick and easy!

Insurer: MetLife

By: JD

Verified February 09, 2026

Franklin made it great

Franklin made it great. He spent time going over many different options for my puppy. I asked A LOT of questions. He patiently answered them all. Now I am satisfied with the options I picked for illness and injuries, and I still have 30 days to review and update my choices! I have used Nationwide (formerly VPI) for about 15 years, and having looked into other companies, I haven't found another as good.

Insurer: Nationwide

By: Lori Weise

Verified February 09, 2026

Great company very concern about the…

Great company very concern about the animals! They cover what they have too right away and it’s a big relief!

Insurer: Trupanion

By: Darlene

February 09, 2026

Claims & Customer Service

I am very satisfied and happy with the customer service and claims service provided by Pets Best. I have been a member with multiple pets since 2021 and have referred them to many friends and coworkers. They are quick to reply and resolve issues, their claims process is very quick and easy, and their staff are extremely friendly and caring. In addition they have sent me flowers, cards, and memorial gifts for the fur babies I had to lay to rest over the last few years, this personal touch means a lot. Thank you!

Insurer: Pets Best

Veterinarian: Cooke's Veterinary Hospital

By: Christine

Useful
Verified February 09, 2026

Consistently excellent experience

Having adopted a new rescue dog, I needed but was unfamiliar with pet insurance. My vet recommended that I look at several companies. Ultimately, I chose Pumpkin because of their coverage of dentals, which for small dogs are commonly needed but which can be really expensive. True to their word, they covered the dental needed by the dog without any issues. Other smaller claims have also been handled without a hitch and in a timely fashion. So far, I am very happy with them.

Insurer: Pumpkin

By: Chris

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