Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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It was handled very competently by the…
It was handled very competently by the vet and Trupanion. No hassles, disputes, or communication issues. First class all the way.
Insurer: Trupanion
By: James
Easy to file claims and quick response!
Easy to file claims and quick response!
Insurer: ASPCA
By: Susan
great coverage, if you can get a claim processed
Moving into my second policy year. I had a claim for an unexpected tooth removal during the annual cleaning. Submitted the claim and 3 weeks in the insurance company requested more documents from the veterinarian. I confirmed with the veterinarian that they had been sent, but the claim was closed with no payment and stating they needed more information. I called the insurance company who confirmed that they did not receive anything. I then called the veterinarian who said they had sent it but then recent it to me directly. I uploaded the documents to my policy and immediately called them back to reopen the claim. This was over a week ago and I have yet to receive any notification. It's now been over 5 weeks and nothing has been done. This was my first experience with using this policy at pets Best and I must say unfortunately I am disappointed. I have had pet insurance for almost 20 years now and never had this difficulty or this long of processing for a claim.
This company is amazing
This company is amazing. Using the App it’s super easy and fast to file my puppy’s claim. And they keep you updated with the claim tracker. Let me say it’s expensive when taking my puppy to the vet for her check ups, vaccinations and spay. This was the best thing I could have got for my puppy knowing that she is covered with MetLife pet.
Insurer: MetLife
By: Carlos Quintero
Easy and quick
Easy to file and got my my payment quickly.
Insurer: MetLife
By: Cat parent
First claim took almost two months to…
First claim took almost two months to get reimbursed.
Insurer: MetLife
By: customer
on line app is very easy to navigate
on line app is very easy to navigate. Useful tips of information. Claim processing and reimbursements are very easy and fast.
Insurer: MetLife
By: Mary
Filing a claim is the easy part….
Getting a timely response is a whole other matter. Claims are taking longer and longer to process. When status inquiries are made, canned and lame “we’re sorry for the delay” replies are automatically issued — with no projection of how much longer it will take to receive a reply/decision. I’m shopping around for another carrier. I’ve had it with pet’s best. They’re just another sad business doing its very best to be barely mediocre.
Insurer: Pets Best
By: vnc
Maria
Very pleased. Received reimbursement as expected.
Insurer: Pets Best
By: Maria
Super-fast claim reimbursement
Super-fast claim reimbursement. Easy to follow explanation of benefits (EOB).
Insurer: Spot
By: Michael