Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claim Processing Was Timely
Processing time for my claim was good. I had to print a claim form, fill it out and send a copy by email. The online portal didn’t work for me for submitting my claim. I’m not sure why they wouldn’t pay for sales tax or medical disposal fees, but those were minimal, so overall, I gave them a four star review.
Insurer: Spot
By: Renee Hubbard
Very smooth claims process
Very smooth claims process. Payment received in record time. This insurance has allowed me to financially care for and keep my dog after being diagnosed with serious GI issues. Highly recommend!!
Insurer: MetLife
By: Robin & Juliet
BEWARE OF THE FINE PRINT This pet…
BEWARE OF THE FINE PRINT This pet insurance company catches you with their fine print and loop holes and refuses to cover claims. Newly adopted 4 year old. Took him for a well visit during the 15 day waiting period (because no one at Fetch told me to WAIT FOR ANYTHING for the 15 day "waiting period" was complete. Dog was anxious in the new home so the MD prescribed anti anxiety meds to see if that would help with his adjustment- even though in the 4 years of medical records there was no sign of anxiety. Fetch is denying all claims for anxiety stating that because it was treated in the 15 day waiting period it is not covered. Clearly all they care about is saving money- NOT about the welfare of the dog. Spoke to customer service sup who sent me to a claims sup who agreed that there are many frustrated clients because of this but when I asked if she could do anything for me, like WAIVE that 15 day period she basically said "too bad" we need to stick to our policy
Insurer: Fetch
By: Unhappy customer
Website/claim service does not work
Been trying to submit our emergency vet bill claim for over a month and the website has been down and every time I try to log in, it makes me reset my password, still never being able to log in, the app also does not work. We pay almost $60 a month and can’t even use the service. Will be switching to new pet insurance.
Insurer: Pets Best
By: Shaina Burbach
Fast and easy to make a claim
Fast and easy to make a claim. Was reimbursed in less than a week.
Insurer: Spot
By: KELSEY
Pros & Cons
I like the ease of use of the website. I dislike how long it takes to get reimbursed
Insurer: Pets Best
By: Judy L.
Fast response to the claim process
Fast response to the claim process
Insurer: Spot
By: Yelena Solovey
Process worked great
To begin the data entry needed was clear however I have limited abilities to submit the info due to my computer being pain to navigate, but I did get the info uploaded. FETCH responded quickly keeping me informed as to the review process and within just a few days they informed me they would be mailing me a check to cover their portion of my vet bill per the insurance I acquired online through their website. Very happy with the timeline from start to finish and the amount of my reimbursement from FETCH per our coverage. Did not have any unexpected surprises or snags. Again, very happy overall.
Insurer: Fetch
By: Russell
Patient explaining options and coverage
Patient, positive, knowledgeable representative Rebecca made signing up easy. She clearly explained what is and is not covered for multiple options while building my confidence in Prudent Pet!
Insurer: Prudent Pet
By: happy pet person
It was quick and easy
It was quick and easy! You told me what I was and wasn't getting for my premium. Some of the other optional benefits didn't explain what I'd get at all - 'You'll get a payment right away for you to chose how to use it' - is that payment $200 or $2000 - in what instances if I'm suddenly sick or injured would I not get it. Tell me what I'm paying for - and you did that!
Insurer: Nationwide
By: Jenson