Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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They downgrade your coverage when your pet reaches 7 years old!
I signed up when I got my dog in 2017. My plan’s coverage was 90% after a $100 deductible. My premium increased to about 4x the original amount over the years, which I understand. I just got an update that that coverage is no longer available for pets over 7 years old. They downgraded my plan to 70% after a $500 deductible. I understand changing plan options for new pets, but downgrading the plans of existing pets is disgusting. When you sign up, they assure you that costs will only increase with the price of vet care, not with your pet’s age. Now, they’re downgrading plans for senior pets knowing most won’t be able to get new plans with other companies at this point. People factor in affordability of vet costs when they choose to get a pet - downgrading their plans when their pets need it most is completely unethical. I recommended Healthy Paws for years, including to many pet owners through my work in shelters and hospitals. Now, I strongly advise against them. Haffner Law has a class action lawsuit for anyone interested.
Insurer: Healthy Paws
By: Christa
Easy to submit a claim!
Easy to submit a claim and response time was great,
Insurer: MetLife
By: L. Scott
The customer service is unmatched
The customer service is unmatched! Bonnie was my claims person and she went above and beyond for me and my dog that was in the ER. I recommend Pumpkin to everyone!
Insurer: Pumpkin
By: Heather
Very happy
They are very responsive and once I had a bit of trouble navigating the claim site, but that’s probably just me! Tech savvy I am NOT. I called and a very nice gentleman helped me. Once I passed my $500 deductible, they’ve covered what I expected! They paid into my checking account in a timely manner!
Insurer: Pumpkin
By: Cynthia Brown
Very good customer service
Submitting the claims on-line was very easy and got a very fast response without any hassles. Very satisfied with customer service.
Insurer: Pets Best
By: Sergio
Very user friendly and covered…
Very user friendly and covered everything
Insurer: Pumpkin
By: Angelina
Helpful
Helpful, kind service. It is so nice to talk to people instead of chat bots. This company still has a human touch. Policies are clear and straightforward. Claims processes are hassle-free. Would recommend.
Insurer: MetLife
By: customer
MetLife Pet saved my dog
MetLife Pet saved my dog. Because of them, I was able to afford critical care for my puppy. The claims process is easy and the efficient. I was reimbursed for the ER within 5 days. Thank you, MetLife!
Insurer: MetLife
By: Joanna
Always a pleasure!
The turnaround for my claim and payment was very fast. The coverage is great, and customer service is always responsive when I need them (although I didn't contact them this time). I am so glad we found this pet insurance. It's the best.
Insurer: MetLife
By: customerLei
BEST Pet Insurance EVER!!!
My Claims are always done quickly and professionally. There is always a follow up to ask how our dogs are doing. MBest Pet Insurance EVER!!!!
Insurer: MetLife
By: Dwayne