Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The platform is easy to use
The platform is easy to use. I submit a claim and within a day or two, payment is received! Thank you MetLife Pet Insurance!
Insurer: MetLife
By: Melinda Clemens
Very impressed
"My Persian got sick and I had to rush him to vet, having health insurance on him wasn't even on my mind, but once we got home and settled in I remembered that he had ins so I open my app and it was so easy to file a claim, all I had to do was upload my invoice and receipt. To my surprise I was notified immediately that they received my claim and was processing it. The next day I received a noticed that the claim had been processed and attached the explanation of benefit showing a break down of how it was processed. I was so impressed of the timely manner in which all this went down. In less than a week I received a check in the mail. I couldn't ask for better service. I would and have highly recommend Pets Best to anyone that has fur babies. Thank you for such a nice experience in such a difficult time. "
Insurer: Pets Best
By: Judy
Over 8 calls, 4 months - but still no payment
I rarely leave reviews, but this experience has been beyond disappointing. I’ve been waiting for payment on my claim since February 2026. The first check was issued missing my unit number (even though i had a unit number on file). After calling a month later, a replacement check was sent—with the same mistake. I called again after the required 30‑day waiting period, and now more than another month has passed with still no payment. This has resulted in nearly 8 phone calls and five months of waiting since the claim was submitted, with absolutely no resolution. The lack of care, accuracy, and urgency is unacceptable. Based on this experience, I will not be renewing my policy.
Insurer: Nationwide
By: Nata
Best customer service
Best customer service. Pay my claims very fast. Has been a life saver with life long medical conditions
Insurer: Trupanion
By: STACEY
Submitting a claim was easy.
Submitting a claim was easy.
Insurer: Pumpkin
By: Charlie P
Good service but very pricey.
The service is good, with claims being processed quickly and efficiently. However, in the past 5 years our premiums have more than doubled, from $41-$97/yr. This despite the fact that there is a $250 deductible and routine pet exams and procedures are not covered. So we are paying about $1200/yr. and typically never qualify for any reimbursement for regular vet visits, tests, vaccines, etc. I know this could change as our pet gets older or there is an accident, sickness, etc., but by that time our premiums may have doubled again! So it seems of questionable value at this point.
Insurer: Healthy Paws
By: bill mahan
Easy to submit documents for…
Easy to submit documents for reimbursement. Refund was very timely.
Insurer: Fetch
By: Richard Engebretsen
Claims were easy to submit
Claims were easy to submit, constant communication was made through the process.
Insurer: Healthy Paws
By: Jackie Thompson
Peace of mind
Pets Best Insurance gives me peace of mind for my pet’s healthcare. I know that I can provide whatever my veterinarian recommends, and my claim will be handled accurately and promptly.