Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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My dog died on December 2
My dog died on December 2. The bill for his hospitalization was over $10,000. I filed a claim with Nationwide two days later. No one challenged the bill, and less than a week later I received an electronic deposit to my checking account for my max amount. They even cancelled my dog’s policy without me having to do it. I have three other dogs, and will continue my coverage with Nationwide. They made everything so easy. Great service. It was much appreciated!
Insurer: Nationwide
By: Misti Jones
Timely
Timely review and payment of claims
Insurer: MetLife
By: Rusty Lacy
Don't Waste Your Money! They won't reimburse you. Highly unlikely.
Don't Waste Your Money! They won't reimburse you. Highly unlikely.
Many Claims at One Time
Our cocker spaniel recently had several eye and ear issue appointments and large vet bills. I am so glad that we have PetsBest! They processed multiple claims in a reasonable amount of time. We have insured several dog with them and they are great!
PetsBest - A most exceptional insurance company!
My dog developed heart failure, and we tried everything we could to keep her comfortable, but sadly she passed away. After her passing, I submitted 8 claims to Pets Best for the many vet visits we had during that time. Every single claim was processed and paid very quickly. What stood out though, was the compassion they showed afterward. Without me having to call or request anything, Pets Best sent us a heartfelt letter expressing their condolences. They automatically canceled Pelusa's policy as of the date she passed and issued a prorated refund. It was an incredibly kind and thoughtful, and honestly impressive for an insurance company.
It’s not clear how to get reimbursed…
It’s not clear how to get reimbursed for an approved claim. I see on the website it says that I will be sent something asking how I want to be reimbursed but I have not received that.
Insurer: MetLife
By: customer
Don't do it.
I've paid $500 for this policy and only got half of it back. In the beginning no deductions were mentioned. Now suddenly I have deductions to be met. If I hadn't bought this insurance policy I would had saved $250.
Insurer: Pets Best
By: Ana
Terrible Pet Insurance
All claims have been denied with no logical explanation.
Coverage Has Been a Blessing
My decision to cover my two cats (brother and sister) with Pets Best Insurance has been a true blessing. They have both had their share of health issues and this insurance has been amazing. It has helped keep me sane especially during the male cat's range of health problems.
Excellent service from Pets Best
My dog had a terrible cough. Took her to the vet twice in 2 days. X-rays, shots, medications. Right before Christmas. Ouch. I submitted my $800+ claims and was reimbursed in less than a week. Pets Best paid for most everything. Excellent service
Insurer: Pets Best
By: Susan