Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,461 total
Other Categories
Do not waste your money
Do not waste your money. They won't reimburse you. I've wasted so much money on monthly payments for no reason. Cancel your policy immediately. It's worthless.
Insurer: Spot
By: Tonya Reaves
MetLife absolutely has the best…
MetLife absolutely has the best coverage in the market right now for your pets. Over the past two years since I’ve had them, their reimbursement has been a little slow, but reasonable. Recently they have been super fast – the last three claims I submitted were all paid in under a week! I couldn’t be happier with this company.
Insurer: MetLife
By: Jean Hall
Healthy Paws has really streamlined the…
Healthy Paws has really streamlined the claims process and made it very efficient. Everything is submitted online; they immediately send you an email acknowledging that they have received your claim and are working to process it within 10 days. This process helped alleviate a ton of stress when my dog, Coco, was diagnosed with mast cell cancer. She underwent two tumor removals which were sent out to be graded. I was pretty upset and anxious and had to pay out of pocket a pretty significant amount. However, I have had Healthy Paws since I first adopted Coco almost 14 years ago and her surgery, diagnosis, meds, and follow up appointments were all covered. I highly recommend Healthy Paws to other pet parents.
Insurer: Healthy Paws
By: RK
Great communication during the claim process
After submitting my claim with the necessary documentation, I received regular messages from Fetch explaining its current status and when I could expect a final decision. My claim was approved within 2 weeks!
Insurer: Fetch
By: Sherry Monie
Very prompt return and communication…
Very prompt return and communication easy to process.
Insurer: MetLife
By: Trina Braun
Fetch Pet #1 in My Book
Filing claims is easy. The instructions are straightforward . The issue lies in being unable to leave a message or document other than an invoice or a SOAPs report. This resulted in a quest to speak with a real person. Once I found the number to call and deciphered the code and found that real person to speak with, I found the representative knowledgeable, courteous, and, most importantly, helpful. I suggest Fetch Pet make it a bit easier to leave a message using one's dashboard. For example: I needed to relay that I had no previous medical records because I had just recently adopted my pet, but could not do so. I also suggest that the menu for phone calls include a clearly defined prompt for customer service. All in all, however, Fetch Pet is much easier to deal with than any human insurance company I've had to interact with. Claims are evaluated and paid promptly with clear explanations. I do believe the people at Fetch Pet I have interacted with really do care about my pet, my pet's issues, and me!
Insurer: Fetch
By: Deborah
Our cat munchkin…
Munchkin our cat developed a sarcoma that required surgery with a significant expense. Fetch reimbursement was easy and quick to help offset munchkin’s recovery. Recommend them with out reservation. Dr Thomas Sholes
Insurer: Fetch
By: THOMAS SHOLES
Awesome pet insurance
We have had MetLife pet insurance for over a year now. The app is easy to use and submit claims on. Tracking is great and they always stay in touch with you from beginning to end.
Insurer: MetLife
By: Colleen
Healthy paws has been the biggest help…
Healthy paws has been the biggest help with our puppy breaking her leg ): i don’t know what we would’ve done if we didn’t have healthy paws insurance .
Insurer: Healthy Paws
By: Lauren Miller
Generally Great Customer Servic
Embrace generally is quite easy to negotiate regarding submitting claims on line (or by mail) and the customer service people are almost always polite, respectful and helpful. Tonya was excellent. I've had just one experience (actually twice with the same person) that has been off-putting. Otherwise, always easy and nice to deal with.
Insurer: Embrace
By: Ann Marie Cioffi