Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great Experience So Far
We've been PetsBest customers since 2023, but only recently had to make use of our insurance this past year. I've really appreciated everything they've done for us. While we've had to go through some stressful times with our fur baby, PetsBest made the money side of things easier and less stressful. It makes tough decisions easier when it comes to her care. Claims are easy to submit, and they've had pretty decent response times as well as payout times.
Insurer: Pets Best
By: Claire B.
Submitting the invoice was easy and…
Submitting the invoice was easy and processed quickly
Insurer: Fetch
By: CM
Pleasantly surprised with claim filing and coverage.
I was nervous that the claim filing process would be difficult and tedious; but I was pleasantly surprised with how easy it was to submit the claim -- and with how fast it was processed. At this point, I'm very glad I did my research a couple years ago and chose Pets Best.
Everything looks good but did not see…
Everything looks good but did not see exactly what's covered and what's not. I saw it flash up once but now cannot return to it again. That's something that should be easily found on my pet's account.
Insurer: MetLife
By: customer
Pets Best Insurance Coverage
Just entered my first claims with Pets Best for my dog Ruby. The whole process from filing, getting a response and the coverage was just as my policy stated—no surprises. I was very pleased.
Our agent was friendly
Our agent was friendly, knowledgable, and went above and beyond in helping us understand the ins and outs of the pet insurance policy for our beloved reptile family member.
Insurer: Nationwide
By: customer
Very Fast!
My girl was very sick and I took her to the vet. I filed my first claim that evening, it was accepted in processed in less than 24 hours. I then had to take her to the hospital, which was very expensive, she spent two nights there. I filed the second claim when I was picking her up and it was accepted and processed again within 24 hours. I received payment both times and less than one week. Overall an amazing experience with Pets Best!
Insurer: Pets Best
By: Cary
I have Pumpkin Pet Insurance for my two Cats
I have Pumpkin Pet Insurance for my two cats and couldn’t be happier with the coverage. The plans are comprehensive, covering everything from routine care visits to procedures without the hassle you’d expect from insurance. What stands out most is how quick and easy their response times are — claims are processed fast and communication is straightforward. It’s reassuring to know my cats are covered without having to jump through hoops. Highly recommend Pumpkin for any pet owner looking for reliable, no-nonsense coverage.
Insurer: Pumpkin
By: BILLAL
Efficient claim process
The process to submit the claim for the services received for my dog has been efficient, easy to upload receipts online and fast response on the status as well as direct payment to my account. The explanation of benefits covered is clear, although would like to see a higher amount for coverage under the wellness plan given the cost of the quarterly insurance payment, specially for healthy dogs that are current with all of their vaccinations. Other than that PetsBest has been great!
The representative Dan was very…
The representative Dan was very thorough about assisting me with filing a claim. He walked me through. MetLife processed my claim, and I received my reimbursement in a timely manner. Thank you, MetLife.
Insurer: MetLife
By: Lisa Hubbard-Griffith