Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Absolutely the worst pet insurance ive dealt with
Claims take usually a month to resolve, The app consistently doesn't work well with constantly logging you in and out and then not loading. This insurance pays back the LEAST of any pet insurance i've had with everything claiming to be paying the deductible.. Customer service tells you nothing when you call. I wish I never switched to this insurance, and I am actively looking for an alternative for what I pay now for this terrible service.
Insurer: Pets Best
By: Nicole
Life saver
Pets Best is a life saving gift. No many people like to buy a monthly insurance plan but the payoff if needed is the most comforting feeling ever. I’m a dog owner actually three puppies in my home. I love them to no end. Thank you PetsBest.
Life Saver
I am so glad I have pet insurance for my cat. Pet's Best has been very easy to use and efficient with their claim process. It has saved me money and given me more confidence to approve treatment, knowing they have my back
I have been without pet insurance for…
I have been without pet insurance for my dog for over a year and I am pleased to have it again now. The benefits which are recommended will be very efficient for my furry baby. Thanks to MetLife!
Insurer: MetLife
By: Tepeka Worley- Winder
So disappointed that a preexisting…
So disappointed that a preexisting condition was attached to our 100% healthy puppy he has never been diagnosed with the questionable condition
Insurer: Nationwide
By: Shawn Estebo customer
FANTASTIC
FANTASTIC! I couldn't be happier with the help and service I've received from you. This has been the least hassle free thing that's happened for us in the last two months. Haggis was neutered 9 days ago; I got my insurance payout the same week. Doesn't get any better than that.
Insurer: Fetch
By: JKJackson Uphlst
Quick and easy claim process.
Quick and easy claim process.
Insurer: MetLife
By: Oreo’s person
Great Experience!
We have had Healthy Paws Pet Insurance since our dog was just 8 weeks old. Aside from minor issues over the past 6½ years, she’s been incredibly healthy — until two weeks ago. I noticed a bright pink dot in the center of one of her rear teeth. A quick check suggested it could be a cracked tooth with visible pulp and possible abscess. Our family vet confirmed it was very likely an abscessed, cracked tooth with exposed pulp. We were able to get in with a canine dental specialist within 48 hours. The treatment required a triple root canal. We put down a $4,900 deposit the morning of the procedure and ultimately paid $5,200 out-of-pocket that day. It was stressful — both medically and financially — but everything went smoothly, and we brought our girl home that evening. I submitted the claim to Healthy Paws the next day. While I’ll be honest that my experience with phone customer service was not particularly helpful (I spoke to two representatives who referred me back to my policy for clarification), the email communication and claims process were excellent. Within 24 hours, I received an email requesting our primary vet’s information and health records, which were handled directly between Healthy Paws and our veterinarian. Within 48 hours, we received our Explanation of Benefits showing $4,500 of the $5,200 was covered. Another 48 hours later, the reimbursement was directly deposited into my bank account. We are extremely pleased with the coverage and the speed of reimbursement. When faced with a $5,000+ unexpected dental emergency, the insurance worked exactly as we hoped it would. We’ve since been contacted by other pet insurers, but based on our experience and long history with Healthy Paws, we plan to stay with them for the duration of our dog’s life. Highly recommend.
Insurer: Healthy Paws
By: Patrick Chadd
Sick kitten sticker shock.
When I adopted a new kitten I got the insurance not sure if I would need it or not. She seemed healthy at the time. Three days later she got sick snd had to go to the vet twice! I am so glad I purchased Fetch insurance. The submission of claims was easy and I can’t believe how fast they paid the claim. I don’t know what I would have done if I had to come up with that kind of money myself. I will be keeping Fetch.
Insurer: Fetch
By: Desiree Goldsmith
Easy Experience!
Reimbursement was always clear and fast! My cat was with Healthy Paws since he was a kitten and he's 5yr now. I enjoy this journey with Healthy Paws!
Insurer: Healthy Paws
By: Oz