Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
62,549 total
Other Categories
Denial of surgery
I had been paying on time every month for this service and when my vet said my cat did not have a pre existing condition and needed surgery it was denied. How can someone who has never seen my cat deny surgery he needs? So sad!!
Insurer: Prudent Pet
By: luvwooflive.com
Staff have always been very helpful and…
Staff have always been very helpful and informative for me. The coverage has helped my fur babies a lot over the years
Insurer: Trupanion
By: Bernice
Very disappointed in Embrace
Very disappointed in Embrace. I switched to them because they partner with USAA. For the first few years, every time went to the Vet, Embrace found a way not to pay; whether pre-existing condition or just not covered. We wasted thousands of dollars. This year, my healthy 11 year old dog, they want $2,775.16 to renew for a year!! Ridiculous!
Insurer: Embrace
By: MJMROVER
Dachshund surgery
We insured our young dachshund hoping we would never need it, but when she needed back surgery for a compressed spinal cord, we were so grateful we did. Pumpkin covered the max allowed, which made the costs something we could handle, rather than financially crippling. We were able to rush her into surgery, and a month or so later, the claim was paid. When we checked in with Pumpkin with questions, we received timely responses. And, our policy recently renewed so we continue to have peace of mind if anything were to happen in the future.
Insurer: Pumpkin
By: Kelly
It is easy to submit a claim and…
It is easy to submit a claim and tracking/status updates are sent through email. Customer service via phone is professional and compassionate.
Insurer: Trupanion
By: rachel
Well visit and vaccines
"We went to the vet for all vaccines and a well check visit. I received a bill and receipt but it wasn't itemized. I submitted those and was emailed that I needed a more detailed explanation of treatment. I got the itemized bill from the vet and submitted it. The claim was completed very soon after all the necessary paperwork was done. They kept me informed of necessary paperwork needs and confirmed all items were complete. I have a detailed receipt of covered and not covered items as well as reasons for things not being covered. Overall we have only had positive experiences with Pets Best and feel secure knowing we have this insurance to help keeps our fur babies healthy! Highly recommend. "
ASPCA-NOT GOOD PET INSURANCE
my dog got this pet insurance becuase my daughter has it and never had a issue from acl surgery to accidents. my dog tore her acl sometime in november 2025 and we noticed no pressure on the leg. the claim was denied because may 2025 we took the dog in for as docotr noted sore muscle. Doctor wrote a letter for a appeal telling them this is not pre-existing. Still denied. i called and was told not matter what goes on with that leg it will always be denied.
Insurer: ASPCA
By: John Triplett
I love Trupanion because the customer…
I love Trupanion because the customer service is always top notch anyway you contact them(phone,web chat). Always helpful. Would definitely recommend to anyone who asks. Payment directly to the veterinary hospital or yourself is also a game changer. You don’t have to wait for days to get your claim processed.
Insurer: Trupanion
By: Sandra
Easy to use app and easy to file…
Easy to use app and easy to file claims. I like how easy it is to see what your deductible is right in the app
Insurer: MetLife
By: customer
Worth every penny
Great value to protect my furry little buddy. Outstanding coverage. Thank you!
Insurer: MetLife
By: customer