Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
58,154 total
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I am really happy with the coverage/…
I am really happy with the coverage/ reimbursement. The speed of the review and processing time was really prompt!
Insurer: Fetch
By: Tanner
Wow, just great service all the way.
Wow! Very good customer service including all the way through an appeal on a claim, to best understand my policy and the product. I see why SPOT was so highly rated by Forbes and others. Careful attention to detail all the way through from sales, setup, customer service to underwriting, means a well run business thats competitive and a good deal for the customer. This review is based on my personal experience on the phone, emails, and using the app, with my vet staff interaction in providing information. Fast, efficient, very helpful and professional inc last call with "jaq..." to help me understand claim appeal letter fully.
Insurer: Spot
By: KS
Pumpkin has to be the most…
Pumpkin has to be the most comprehensive and easiest to deal with pet insurance company out there. I highly recommend them. I was paid 90% of an emergency vet bill ($1500) because we suspected my sweet girl of having signs of pancreatitis.
Insurer: Pumpkin
By: Susan
The WORST insurance
The WORST insurance. First of all, they donate a very tiny amount to ASPCA just to use their name. You are not supporting ASPCA in any meaningful way. Second, they deny most claims as pre-existing conditions, do not respond at all to emails, lose the file over and over need multiple phone calls and emails just to get to respond. Useless. I can't believe they run an insurance business this way.
Insurer: ASPCA
By: Deborah K. Johnson
DON'T GET WELLNESS Misleading FAQ & Emails - COVERAGE DOESN'T START WHEN YOU THINK
In the wellness benefits FAQ section it says... "Is there a waiting period for wellness coverage?" and the answer says.... "NO, THERE IS NO WAITING PERIOD FOR FETCH WELNESS. You can submit wellness claims on or after the effective date that’s given in your enrollment confirmation email. IN OTHER WORDS, YOU GET WELLNESS COVERAGE ON OR AFTER THE DAY OF ENROLLMENT" 2 out of those 3 sentences imply that the coverage will be available immediately or (at the very least) the day after. In the email I received after signing up, the first sentence says "[your dog] NOW HAS THE MOST COMPLETE COVERAGE" Everything up until this point made me feel I had coverage so I took my dog to the vet. 2 claims were denied as a result. I go back and check the confirmation email and 7 lines down from them saying "[YOUR DOG] now has the most complete coverage", it says that the enrollment date is actually 2 days after the email date. When I called in they said "oh yeah coverage always starts 2 days after enrollment" THAT SEEMS LIKE IT WOULD BE HELPFUL INFORMATION FOR PEOPLE SIGNING UP TO USE THE BENEFITS. It's known information within the company that it starts 2 days after signup and they do not share that with the customer. This is purposefully confusing language.
Insurer: Fetch Canada
By: Robert Kjemhus
MetLife makes it so easy to keep my…
MetLife makes it so easy to keep my pets healthy. Easy sign up and easy reimbursement.
Insurer: MetLife
By: Kimberly Davis
When my dog needed surgery Trupanion…
When my dog needed surgery Trupanion was there for me, far better than my own health insurance! They covered most of the cost and are speedy at getting you your compensation. I'm glad I chose them!
Insurer: Trupanion
By: Christina
Wonderful team
Wonderful team. Ease of mind knowing my Wayland Jennings is going to be okay. Preventative, supplements and physical therapies
Insurer: MetLife
By: Dr. Nkem Daphne Chirpich
The underwriting process was timely
The underwriting process was timely, a reasonable amount of information about my cat was requested and we received the notice of her policy inception within a couple weeks of the application.
Insurer: Nationwide
By: customer
The turn around time on a claim
The turn around time on a claim
Insurer: Pumpkin
By: Lee Ann Presleycustomer