Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Disappointed in Trupanion
I submitted receipts for surgery. The total amounted to a little over $1,000. Trupanion whittled every detail down to under $200 - which meant I met my deductible for the year. And I pay $231 a month? I have not filed a claim since 2024, which was the first one in the seven years of having insurance with Trupanion. How disappointing.
Insurer: Trupanion
By: Edward Stanton
Excellent coverage for a great price
Excellent coverage for a great price, and claims and reimbursement are quick and easy. Highly recommend!
Insurer: MetLife
By: Heather Corson
Great pet insurance company! Nothing but positive interaction
I have had dogs for the last 60 years and I have never had pet insurance. I have no.idea why I signed up my current pup for pet insurance. I guess it was a God thing. My dog has been very sick with some very big diseases, including positive heartworm, which required treatment. She has Cushing’s disease in hypothyroid and damage from the heartworm, which is a lot. I feel guilty for turning so many receipts for reimbursement into the insurance company, but they have never even hinted at the fact that my bills were so high. I’ve talked to the Customer Service agent a couple times, in tears, and they assured me that they were sad for my puppy, but they would keep paying for my bills. I have a guilt complex lol and didn’t like that I had turned in so many receipts for reimbursement. They are prompt and efficient. They do not give one iota of a bit of grief. They are one of the best customer service companies that I have worked with in my lifetime. I would not ever hesitate to go ahead and get insurance through Best Petsand if my pup doesn’t make it, then if I get another dog, I will certainly get this insurance again.
Insurer: Pets Best
By: JJ
Don’t get a vet clearance before you purchase insurance
I had some concerns with my puppy when we first adopted him, so I took him to the vet. They gave him the all clear, said none of my concerns looked like they would continue on. A month later I purchase the insurance thinking I was in the clear because my dog was cleared by the vet. Fast forward 8 months and my dog has similar on going issues, different diagnosis from what we thought. But because I brought up concerns with the vet and they cleared him, Fetch says it’s a pre-existing condition that is not covered as well as anything that comes from it. What a scam. Don’t get an all clear from the vet before purchasing pet insurance.
Insurer: Fetch
By: Amanda Dreger
Unfair claim denial
A recent claim was rejected claiming it was for a pre existing condition which clearly it was not (medication that was prescribed following a recent injury which caused GI issues). It was to treat those issues - nothing to do with past GI.
Insurer: MetLife
By: SLP
The communication was wonderful
The communication was wonderful. I was consistently updated as to the status of our claims. The process was easy and the amount of time needed to process the claims was fine.
Insurer: Fetch
By: Gay Dallek
SO EASY TO WORK WITH!
I WAS SO IMPRESSED AT HOW I WAS KEPT INFORMED ON THE STATUS OF THE CLAIMS I SUBMITTED FOR REVIEW. THE COMPANY WAS ALWAYS PROMPT IN RESPONDING TO MY EMAILS. HIGHLY RECOMMEND PUMPKIN!!!!!!!!
Insurer: Pumpkin
By: PAULA
Best coverage plans
Easy of filing, quick payments, and coverage. ASPCA has coverage plans to fit most pocketbooks.
Insurer: ASPCA
By: Iris
Nationwide has been a partner in taking…
Nationwide has been a partner in taking care of my dogs. The vet hotline has helped me with triaging an issue with my dog when I wasn’t sure what to do. Payments for expenses is always very easy and fast (under 5 days from submittal).
Insurer: Nationwide
By: customer
I AM VERY HAPPY WITH THE FAST WAY CLAIMS…
I AM VERY HAPPY WITH THE FAST WAY CLAIMS ARE PAID. ONCE YOU HAVE ALL THE INFORMATION YOU REQUIRE CLAIMS ARE PAID IN DAYS NOT WEEKS.
Insurer: MetLife
By: DEBZ JIMENEZ