Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
61,181 total
Other Categories
Better plans were expected
My previous pet insurance did not have annual maximum coverage. Having dogs for many years, I know 5K for illness or injury will not be enough to provide the best possible healthcare. More options for additional coverage would have been appreciated. Additionally, while Nationwide is not the most expensive, there are better plans. I hope this can be negotiated with my employer next year.
Insurer: Nationwide
By: Matt C
UTI denied under accidental claim
Since when are UTIs not considered an accidental visit?? Not sure why PetsBest claims this but it seems silly to me to continue insurance coverage if a not even UTIs are covered. Like how badly injured must your pet be to receive coverage??! Crazy.
quick claim response
Prompt response to claim. Excellent communication.
Insurer: MetLife
By: customer Leslie
Healthy Paws makes filing a claim so easy
Healthy Paws makes filing a claim so easy you can do it on the way to your car as you leave the vet's office. What's more amazing though, is that the money appeared in my account within just a few days. It really could not be simpler, which made a stressful situation with our beloved dog's health much more tolerable.
Insurer: Healthy Paws
By: Christina Rutheiser
They used to be fantastic. Now they're trash
They used to be fantastic. They've covered thousands of my pets bills in the past. Now they're absolute trash. They used to cover huge vet bills without hesitation, now they've been giving me the runaround about a $240 vet bill and then said it was a "preexisting condition" which is wasnt. They say I can appeal, but it'll take atleast 3 months and I would have to do a mountain of paperwork. You're much better off putting the money you would spend on insurance in a bank account.
Insurer: Pets Best
By: Patrick
Claims are processed fairly quickly
I like that claims are processed fairly easily and quickly when submitted by myself after I’ve paid. While there is a way for vet offices to submit claims, I’ve found this doesn’t work as well as it should. My vet has said they would submit it but don’t, so I have to check on it and submit it myself. On a separate topic, I’m disappointed that coverage of prescription food is limited to only 2 months when my dog is required to stay on it for her life.
Insurer: Trupanion
By: Susan
Ziggy got botulism from eating a…
Ziggy got botulism from eating a decaying iguana resulting in paralysis. He was hospitalized at Hollywood VCA for 10 days and the entire staff was awesome. Their constant attention and encouragement helped him recover sufficiently to be discharged home. And now pleased to say that after 4 1/2 weeks he is full recovered. Many thanks to Dr Heim and the whole staff!! As far as insurance goes, I have to say that filing the claims was easy and I was reimbursed really quickly. I don't know what I would have done without the 70% paid of a very large bill
Insurer: Healthy Paws
By: Debra Angelo
Terrific
Very good, prompt service for my recent claim. I used to not be convinced that we needed pet insurance but I wouldn’t go without it now.
Insurer: Pumpkin
By: Christopher
Pet insirance is like property insurance not health insurance for human
There are many pet insurance companies out there, trying to make a buck out of you. Yes, all insurance companies will try to deny your claim in the name of pre-existing conditions. You should therefore start insuring your pet at a very young age and do not disrupt its coverage. There are also many deductions, such as taxes not covered and deductible per illness. Just a different way to calculate the risk of paying out, like some insurance companies will deduct the payout with an annual deductible and co-paymemt.
Insurer: Trupanion Canada
By: Patrick
Jesus Escobedo was professional
Jesus Escobedo was professional, kind, and personable throughout the call. He took the time to clearly explain the coverages for the dog we just adopted and helped upgrade my other dog’s policy so both plans match. Thank you for making sure my pups have the right coverage to ensure they receive the care they need.
Insurer: Nationwide
By: Maria Plascencia