Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Terrible nightmare experience with pets…
Terrible nightmare experience with pets best. Wrongfully denied 2 claims because they “didn’t receive records” even though my vet faxed them 5 times, I uploaded them, and emailed them and their customer service confirmed they had them. I was told they would reopen the claims never did. They are essentially scamming consumers at this point. Company went extremely downhill after it was bought by independence pet in 2024. Wait times 1-2 hours, customer service has no idea what they’re talking about, they’re extremely rude condescending and passive aggressive. I called 10 times over 2 months trying to resolve my issues was told something different each time, and I requested a callback from a manager multiple times and never got one. Absolutely terrible company, please avoid using them in 2025 save yourself the heartache/headache
Insurer: Pets Best
By: Tj Silva
Pets Best is the GOAT
I purchased the wellness coverage for my middle aged cat. My claim was processed quickly, and I was reimbursed exactly as described in the policy document. The explanation of benefits was easy to understand, and the money was deposited directly into my bank account. I am very pleased with the speed and ease of the entire process - from purchasing the plan to reimbursement on my claim.
Easy to use claim system
Easy to use claim system, very prompt refunding. Staff are lovely if you have any questions.
Insurer: Pumpkin
By: Oonagh
Art was great
Art was great. He helped me find another policy. I am upset that the coverage my dog received is no longer available. Genetic coverage and internal things like cancer not covered. As pets age things happen and now no coverage for those things. You forget about the senior dogs. Do better.
Insurer: Nationwide
By: customer
Best pet insurance for my 2 Dogs a Shih Tzu and Goldendoodle
I have had a great experiance with my Veternarian Stockbrige Animal Hospital with excellent service and Best Pet insurance. It was easy to submit claims . All claims was reimbursed within 2 weeks Highly recommended
Gonna switch pet policy
They take forever to process claims. Never received any reimbursement on my 2024 claim. With my ‘25 claim, I only received a small fraction of my claim amount. On the annual wellness claim I got $30. According to policy coverage, I should have received more. Then my dog’s dental was only partially reimbursed. I don’t understand and I’m not very happy. Having no policy would have actually been more cost effective leaving money in my pocket!
Insurer: Pets Best
By: S
Great claim turnover time
My claim was completed in just a few days. In addition, customer service is always exceptional!
Insurer: MetLife
By: Mary McKenzie
Disappointing Experience With Wellness Visits
Even when a visit is clearly a routine wellness check, PetsBest treats it as an illness if the vet prescribes or even mentions any medication. They don’t care about the explanation —just the medication name on the paper. This leads to denied claims and unnecessary headaches. Really disappointing and frustrating experience.
Worst to do they won't cover nothing…
Worst to do they won't cover nothing your just paying for company to get rich and to pick and choose who claims get prioritized first so it not worth it it's better to go with private incrance or a life insurance for yourself u can use your own life insurance policy like a loan it's mostly for the poor this company make u think stuff will be done but your not safe u will see jus wait to see how many stuff is refused get a credit card or life insurance for yourself and u can always call to get money for your life insurance way better option
Insurer: Trupanion Canada
By: Leion Voldimier
Really impressed with Trupanion's claim process!
Really impressed with Trupanion's claim process, paying the veterinarian directly and the ease of the entire process. Just knowing Trupanion has us covered for those unexpected emergencies is such a stress reliever! I am extremely happy with Trupanion's service!
Insurer: Trupanion
By: Dexter