Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
61,181 total
Other Categories
If I could give Trupanion a zero star I would
If I could give Trupanion a zero star rating I would. I have now been with them for 6 years and now that I actually need there services they won't pay out. My dog has had several yearly check ups and nothing was noted on her account for her teeth because it was never an issue. I have been apart of trupanion since 2020 and in 2021 she had a check up at the age of 4 where I was told she has mild tartar buildup. Nothing serious. Now she has a problem and needs teeth pulled but I was denied covered due to her having a pre-existing dental issue. (Which was not actually pre-existing) but because her first noted dental was 1 year after being insured by trupanion they go off of her first visit it's still classified as pre-existing. This makes absolutely zero sense that this would not be covered. Trupanion takes your money and uses every excuse in the book to not cover you and your pet. You're better off putting the $2000 a year away yourself for any issues your dog may have as I've spent nearly $14,000 with them and they have covered very little if anything at all. Save yourself the money and the headaches and DO NOT USE their services. I'm very disappointed in their service and would not recommend them to my worst enemy Do yourself and your dog a favour
Insurer: Trupanion Canada
By: Phil
Great Set Up
So far, the setup, product process has been wonderful. Brandy was very helpful. I sent their records to be reviewed by underwriting and that will be the true test to see what the insurance will actually cover. But overall setting up the plan was great and customer service was wonderful.
Insurer: Prudent Pet
By: Jenni Crochet
It was simple to sign up for insurance
It was simple to sign up for insurance, and everything is laid out for you. All that's covered is displayed for you. So grateful I decided to sign up through my employer because all the discounts are amazing.
Insurer: MetLife
By: Krystle McDaniels
Quick and easy claim process
The claim submission process was easy, and I received my payment quickly. Both of my cats needed dental surgery to remove most of their teeth. That was already stressful to go through, so having the procedures covered and not having to deal with a complicated submission process really helped. Much appreciated!
Insurer: MetLife
By: Customer
Provides Great Coverage
They provide great coverage, especially with their preventative plan. I uploaded my Veterinary bills and they paid what is appropriate based on my plan very quickly.
Insurer: MetLife
By: Amanda M.
Online claims process simple & easy to use
The online claims process was simple and user friendly. Uploaded my documents and submitted my claims.
Insurer: MetLife
By: Margaret Cox
All my claims were processed very quickly
All my claims were processed very quickly and reimbursements deposited in a matter of days.
Insurer: MetLife
By: Tatyana mom of two franchises
I submitted my invoices easily thru my…
I submitted my invoices easily thru my Fetch App. Fetch kept me informed of receipt of claims and progress by e-mail. The claims were paid in a timely manner less the deductible of $350 and 20% per my updated insurance contract.
Insurer: Fetch
By: Tom
It was very quick and easy to file a…
It was very quick and easy to file a claim for our dog. I also like that Spot is the one who contacted the vet for the info they needed, instead of me trying to figure out if I got everything.
Insurer: Spot
By: Jennifer Montgomery
Submitting a claim is easy
Submitting a claim is easy; communication is clear; response is in reasonable time.
Insurer: MetLife
By: Icon Parking Guest