Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,641 total
Other Categories
Easy to process the claim
Easy to process the claim. It went right through, no hassle.
Insurer: MetLife
By: P. McCarthy
Fast and accurate process
My first claim was processed accurately and in a timely manner. I’m very satisfied with my pet insurance.
Insurer: MetLife
By: Irene
Responsive and very thorough customer…
Responsive and very thorough customer support and smooth claim process.
Insurer: Pumpkin
By: Deborah
reimbursement of heart worm meds
trying to get reimbursed for sempirica trio. a shipment i get every 6 months. you can (and likely do) track that. I submitted my invoice to get reimbursed, but the invoice did not show the item had yet shipped (it did later that day, but their system generated the invoice first). so you wouldn't pay it until i found proof of shipment. for regular cycles of drugs that are easily forecastable (and equally easy to see if there was a fraud - too frequent a request for heart worm meds), you shouldn't need that level of proof and cause me a 2nd time getting into the the system.
Insurer: MetLife
By: ATS
Great with claim experience and refund…
Great with claim experience and refund process
Insurer: MetLife
By: customer
Don’t waste your time or money
I had Pets Best insurance for my two dogs for years and the policies and experience were great. I recently got a policy for my new pup and the Customer Service has gone downhill drastically. I canceled my policy after one month because the claims process took several weeks for one simple claim, they kept claiming to need medical records, the vet then 5-6 times, they claimed to never receive them, even after one phone call they claimed they had been received, but waiting to go to the right department and then I guess those were lost somehow, what a complete waste of time and money. The company is horrible now.
Insurer: Pets Best
By: Kim
My wife and I cannot say enough…
My wife and I cannot say enough good things about ASPCA Pet Insurance. When our puppy, Coco Chanel, went through some troubling health issues, ASPCA was there for us every step of the way. During a stressful and emotional time, they made the insurance process incredibly easy and hassle-free. Every interaction we had with their team was filled with compassion, understanding, and genuine care. Claims were handled smoothly, communication was excellent, and we never felt like we were fighting to get the support we needed. Knowing that ASPCA Pet Insurance had our back allowed us to focus on what mattered most—helping Coco Chanel recover and giving her all the love and attention she needed. We are truly grateful for their outstanding service and highly recommend them to any pet owner looking for peace of mind and a company that genuinely cares about animals and their families.
Insurer: ASPCA
By: Angel Arce
Very fast turn around on claim
Very fast turn around on claim. This was a claim for wellness and shots. It was paid the same day. Great job.
Insurer: Fetch
By: K Dullea
The claims process is very simple and…
The claims process is very simple and the representative knew what she was talking about. Her explanation was very clear. My cat was discharged this passed Sunday. Just waiting on the reimbursement decision.
Insurer: Embrace
By: Donnely E.