Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Easy to file a claim online
Easy to file a claim online. Quick response.
Insurer: MetLife
By: customer
Oscar 12 yr old Hav/Malt mix
Oscar is fortunately (so far) a fairly low maintenance pet, He's had a single luxating patella operation which was covered by Pet's Best and we were satisfied with the reimbursement.. Minor health issues also covered properly. No real issues except cost...Pet's Best was somehow awarded an almost 30% premium increase in NJ...but then again, it is New Jersey :(
The claim process is easy and responses…
The claim process is easy and responses are fast. I would recommend
Insurer: Spot
By: Sandy Nelson
Easy to use
Easy to use. Simplified settlement. No fuss
Insurer: Spot
By: Carl T
Great company to deal with
I have two dog Insurance policies with Met Life Pet Insurance and have been impressed with the speed and efficiency they handle our claims.
Insurer: MetLife
By: customer
Submitting my claim was simple and I…
Submitting my claim was simple and I was reimbursed quickly. Thank you MetLife!
Insurer: MetLife
By: Kerri Lynn
Our poor chihuahua was mauled
Our poor chihuahua was mauled by 4 big dogs. But because of Embrace insurance he is doing well. Thank you Embrace.
Insurer: Embrace
By: Connie Frederick Garcia
Such a quick and easy process.
Such a quick and easy process. I submitted all my bills for my cat's sudden need for oral surgery and received the reimbursement within 10 business days. I was very pleased with how easy the submittal was to do and how quickly SPOT responsed.
Insurer: Spot
By: KS
Unacceptable Service: 4 Years of Premiums for Contradictory Denials and Incompetent Support
I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months. The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026. Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim. I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.
Insurer: Pets Best
By: Yicheng
Very responsive
Very responsive. Claims include thorough response and are quick and easy!
Insurer: MetLife
By: customer