Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,211 total
Other Categories
Claim response
Our dog has been covered by Trupanion since he was a puppy. He has been healthy until recently . Now that he is 11 years old and having health problems I have had to make some substantial claims. So far Trupanion has been prompt and fair in responding to them.
Insurer: Trupanion
By: Robert
Best coverage for the price !
Always a happy and Fast experience. All my questions are always answered and we receive a good amount back! Great insurance
Insurer: Trupanion Canada
By: Sel
Good service
Easy to make a claim
Insurer: Trupanion Canada
By: Ashish
Emma successful surgery.
Emma needed immediate surgery for a tumor that started to bleed and ooz while we were vacationing in florida. We submitted the claim by fax. Emma had successful surgery and the claim was paid within a few days. No questions asked.
Insurer: Trupanion Canada
By: Jim
In last month claims for my cat and my dog.
In last month claims for my cat and my dog. My cat directly through her vet and the dog by submitting online. Easy peasy. Both have received care I could not have afforded without Trupanion. I recommend all the time.
Insurer: Trupanion Canada
By: Lisa
Hit or miss has been my experience
Previously had excellent service. This past claim took around a month and so much was not covered that should have been.
Insurer: Trupanion
By: Megan
Trupanion is fair, fast, accurate
Trupanion processes claims quickly and accurately. On the rare occasion we've needed to clarify a claim, Trupanion is very responsive.
Insurer: Trupanion
By: Cynthia
Wonderful to work with
I never hope to need my pet insurance but our 3 month old has had a couple of small medical issues. Glad we chose Trupanion. From the first call to set up the policy to reviewing and making claim payments, it has been a very positive experience. We did lots of research before settling on Trupanion and I’m confident we chose the right one.
Insurer: Trupanion
By: Paula
Look no further.
I called to get the best prices and tailor to my needs. Customer service rep was awesome, she not only went over EVERYTHING, but also gave me advice she didn't need to. I had Embrace, and they were making me wait a year for pr-exsisting conditions for a year starting Dec of 2021 and would run out Dec 2022. The conditions were worms that were resolved and cleared. When my kittens came home I was feeding too much as once, so they regurgitated. I called the vet for advice and she told us to feed them more frequently with smaller portions and it would resolve , which they did.. Embrace's policy was if something happened before Dec 2022, the clock would restart again from that date for another year. I was paying about $45 a month, no wellness included. Fast forward to MetLife Pet, I saw people on my various pet sites on Facebook mention MetLife Pet and make sure to CALL them, not to sign up. I told MetLife pet about the preexisting conditions and they said it was fine. Accident started from day 1 and illness started 14 days later. That was after the soap notes were read. I have a policy that is 250 annual deductible, 100 percent coverage. It covers wellness as well, and a host of other goodies. I pay about 61 dollars monthly. My cats prescription fleat/tick meds and heart-worm meds run me about 170 every 3 months, the yearly exam between fecal samples, vaccines and exams cost me about 450 dollars. I actually break even on the insurance, and if anything would happen to my cats, I have piece of mind I have coverage. I have called them several times regarding various questions, I am ocd, and like no surprises. They are always very nice, take their time answering. One of the best customer service I have ever encountered. I do have to pay out of pocket for reimbursement, but Their turn around time is super fast. I just ordered pills for my cats last week, they were shipped but were not here until tonight. I submitted as soon as I purchased and I just got an email tonight saying my claim has been approved and will be in my account later this week. I can't say enough about this company, I am super, super excited to have found them, and drive people crazy that have pets telling them to sign up for the insurance. My advice is to have a credit card with a good limit used just for the cats if possible. I have it put into my checking and then I disperse it to the credit cards.
Insurer: MetLife
By: Gloria
Coco
Exceptional service and coverage
Insurer: Trupanion Canada
By: Vanessa