Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Neutral…this is too early to request feedback.
I am neutral at the moment as my (2) Policies are still subject to review by underwriting. I am also still in the waiting period and cannot comment on interactions and responses with PP as I have no claims. I am, however, puzzled and disappointed that PP has requested that I provide dental records for a dog who, by the time the waiting period is over, will have no dentition….therefore you will never have a claim for dental services by the time we are in a position to submit any claims..
Insurer: Prudent Pet
By: Carol Lowne
Great value for peace of mind
It was very easy to suit my claim. And when there was a little hiccup, the customer service representative helped resolve the issue quickly and with satisfactory results.
Insurer: MetLife
By: Michael
Dori's Spot experience
It was my first time using my Spot pet insurance so I wasn't sure what to expect. But it was simple and easy to use. And I was refunded 80% of my Vet bill after my deductable was taken out. I'm pleased.
Insurer: Spot
By: Connie Knuth
Terrific customer service & excellent policy options
In addition to getting terrific customer service from Stephanie and Rebecca, I found the pricing reasonable and the coverage options better than other dog insurance plans I had considered. My Maltese just celebrated her third birthday and she is active and healthy. I'm confident that Propet will support her health throughout her lifetime.
Insurer: Prudent Pet
By: Ramey
The claim was submitted and approved…
The claim was submitted and approved within 5 business days typically the time it takes to receive your claim. Very trustworthy company to deal with.
Insurer: MetLife
By: Gene DiGiacomo
Seamless process
Seamless process. Very happy with our experience this past year.
Insurer: MetLife
By: Jessica and Penny
First time filing a claim
First time filing a claim. Gather all they requested and without any hassles claim was processed and honored just like our plan stated.
Insurer: Spot
By: Kate Gaines
Turning a negative into a positive
At first what may seem a negative turned out to be a positive in my eyes. Trupanion had trouble finding information on my pet Lily, which extended the time I had to wait to see how much they were going to pay my emergency room. The text kept coming in and telling me they were sorry, but they were waiting on Trupanion for an answer. This really didn’t bother me because my pet is the most important thing to me and if I had to wait, I had to wait. My veterinarian leader told me she really had to push to get Trupanion to come through and I really appreciated that, but it is what I really appreciated was Trupanion called me and explained things to me over the phone and then I got an email with an apology that things had to go on so long. All in all a positive experience with everybody working together, which is more important than anything. And Trupanion did compensate well but then again I compensate them well every month with $280 a month for two dogs. But I am not leaving Trupanion! Not over a high premium. Take care!
Insurer: Trupanion
By: Jeanne
Breed issue not covered
My dog had heat stroke and you tried to deny the entire claim till the dr argued for me. Stenotic nares is a breed specific issue which was why I got Trupanion in the first place when he was 8 weeks old. The fact you used the breed specific issue to try and deny life threatening care for my animal is unacceptable at best
Insurer: Trupanion
By: Michael Bennett
Very quick to respond and approve my…
Very quick to respond and approve my dog’s care! The reimbursement check was in my mail box less than a week later.
Insurer: Pumpkin
By: Morgan