Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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+-Wonderful Caring People to Speak to
+-Wonderful caring people to speak to, and service beyond excellent. Lightning quick approvals and payments. I cannot say enough about Pumpkin. So glad that we decided to get it for our pets. Keep up the fantastic work. *
Insurer: Pumpkin
By: Lisa
Get a quick reimbursement for my pet's…
Get a quick reimbursement for my pet's healthy wellness preventative meds. Thanks.
Insurer: MetLife
By: Shawn D
Amazing
I can’t say enough great things about this company! They have help ease the financial burden of getting my pups knee fix! It would have been hard to come up with 15,000 dollars to cover the pre surgery and surgery costs but that’s to our full coverage we were able to do the surgery and not be stressed over the money and able to just worry about Gus.
Insurer: Pets Plus Us
By: Tia
Customer Service Grossly Misrepresents Policies
My pet insurance policy was misrepresented to me prior to purchase, but Embrace is telling me that they don't uphold anything said by their customer service reps. I attempted to clarify a policy detail with customer service prior to purchasing the policy and they assured me that only pre-existing conditions were not covered by the policy. The reality is that any condition which the insurance company deems related to a pre-existing condition is additionally not covered by the policy. In my case, one of my cats has Entropion, which is considered a pre-existing condition since she has had it since birth. I paid for the surgery to correct it, but now Embrace informed me that any eye conditions (for example, conjunctivitis) will not be covered at all by the policy unless the vet can clearly attribute the cause to an injury or other illness. If they cannot, they will just assume the eye condition is related to the pre-existing condition (Entropion). This is a gross misrepresentation of the policy given that I explicitly asked customer service questions to try and understand what was and was not covered, and this exclusion was not mentioned to me.
This experience was way better than the…
This experience was way better than the last experience I had, because how long it took to process my claim and the fact, there was an issue with me sending all the information you guys needed, but no one contacted me so I could correct it.
Insurer: MetLife
By: Cynthia
Easy reimbursement
Easy reimbursement. Awesome!
Insurer: Embrace
By: Marcus Booker
Claim processed so quick
Claim processed so quick
Insurer: MetLife
By: Jacinta Wong
We had very good experiences
We're so glad that we had Pets Plus Us for our beloved dog. She passed suddenly within a few days. Pets Plus Us had been very thoughtful and smooth when it came to the claims. Thank you!
Insurer: Pets Plus Us
By: Jasmine
The ease of using the insurance at the…
The ease of using the insurance at the vets even though the vet was not trained on it and almost refused to run the charges they. The peace of mind on a chance accident was more than worth the money.
Insurer: Trupanion
By: Nancy
Relieved - with a capital “R”
I wasn’t too sure about having pet insurance. I never had it before and have had many animals through out my life. But I was happy that I decided to take it this time with my new puppy. He somehow, as puppy’s chew all the time, swallowed plastic from a toy as well as from the clasps on his collar. He chews everything. His kennel looked like a murder scene. He was throwing up blood, pooping plastic pieces. It was bad. Our bill was reduced to half of what we were charged. I can’t express how relieved we were to be able to say yes, please do all these things for our puppy because Trupanion was there to help us. Thank you!
Insurer: Trupanion
By: customer