Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,211 total
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Very happy
Very happy I decided to go with Furkin. All of the representatives have been friendly and helpful. The claims process was smooth and efficient. Good coverage too!
Insurer: Furkin
By: Kathryn
Great service
Great service! I have both my pets with Furkin and I know theyâll always be covered
Insurer: Furkin
By: Alysha
Pets Plus Us
Having an unexpected emergency visit to vet along with 48 hour ICU is very stressful and expensive. This happened to us recently. Pets plus processed the claim quickly and fairly . I highly recommend them!
Insurer: Pets Plus Us
By: David
No hassel pet insurance
Our standard poodle is almost 5 years old and we purchased pet insurance with Healthy Paws the she was 7 months old. Whenever she has had an issue I just take a picture of the vets statement and send it in. Their response time is fast and the settlement is quickly received. I'm relieved that I can take care of my baby and not worry about spending a fortune to do it. We love Healthy Paws.
Insurer: Healthy Paws
By: Lisa
Excellent pet insurance
Despite the fact that our vet had our trupanion information on file, they were not direct billing. We assumed that the visits and medications were not eligible. After talking with some friends, we discovered that their vet was direct billing the same medications. We spoke with the vetâs office. They billed our claims and Trupanion very quickly sent us multiple cheques to reimburse our unnecessary out of pocket expenses. Very pleased.
Insurer: Trupanion Canada
By: Nicole
Highly recommend
I appreciate how efficiently Trupanion works to get the claim completed.
Insurer: Trupanion Canada
By: Meaghan
Now that our dog is unwell Trupanion has been quick and efficient.
Now that our dog is unwell, Trupanion has been quick and efficient. We have been very pleased that most treatment has been covered.
Insurer: Trupanion Canada
By: Karen
Surprisingly Great Experience
Two years in a row when she was 6 and now 7, my girl required surgery. Pets Best electronic claim filing is a breeze, turn around a matter of days, and direct deposit claim payment.
Insurer: Pets Best
By: Linda
No worries
It's a great feeling to just say to the vet"Do whatever you need to do cause Rooney has nationwide on his side to cover expenses when they are unexpected
Insurer: Nationwide
By: Daniel
Not bad but also not good
When claims are covered and you established your first claim (sending medical records for the previous year) they're great. Process is easy and you get your money fast. The issue is when there are problems, you need to call several departments, seems like no one reads the previous notes. I had a claim put on hold because they needed my dog's med records. My vet faxed them 3 times and they said they never got it. I had to drive over, had them print it, then email it to metlife. After all that, they claimed he had a pre-existing condition when the vet clearly stated he did not know the cause of the issue. I was told by an agent to submit an appeal, I did not need a veteran's signature for this issue. I got mail a month later that I needed the signature and that I used up 1 of 2 attempts at an appeal (which was not told to me earlier). I have since moved and I am not driving back to another city just to get this signature and was furious this was relayed by mail and not telephone or email. That said, if you work with the right person via customer service, they do help push your case to the claims department and try to help. The issue is this doesn't always work and you don't always get a response and everyone is confused or late on the information. They are supposed to cover vet visit costs (office fee), but because one diagnosis was pre-existing they refused to pay when all the other reasons for my visit were covered. Also, the pre-existing issue did not need a veterinarian so that fee should not have even been paired with the visit. Furthermore, the app shows you claim # but doesn't tell you which claim it was for or what the diagnosis was so it's difficult to track down what claim you want to look at. Overall it's great and fast when it works and the claim is covered. But when there are issues or problems, good luck with getting it fixed if at all.
Insurer: MetLife
By: Titus