Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

63,140 total


Verified October 12, 2025

Very good insurance company

Very good insurance company. So far, in my two years with you, you’ve honored your word, provided excellent coverage for my beautiful boy and make submitting claims very easy. I appreciate MetLife.

Insurer: MetLife

By: Stefanie

Verified October 12, 2025

Easy to submit claims

Easy to submit claims. Quickly reviewed and processed. Excellent insurance!

Insurer: MetLife

By: Robert Garr

Verified October 12, 2025

I am so impressed with the pet…

I am so impressed with the pet insurance program through MetLife. It has saved me a significant amount of money and the claims are processed quickly and efficiently. Typically; I am reimbursed within 2 weeks or sooner! So glad I have this benefit for my cats!!

Insurer: MetLife

By: customer

Verified October 12, 2025

They are taking months to pay claims…

They are taking months to pay claims and when I call customer service I get a different story every time

Insurer: MetLife

By: Alison Wallace

Verified October 12, 2025

Quick claim process

Quick claim process

Insurer: MetLife

By: Joanne

Verified October 12, 2025

Great Service

MetLife processes claims promptly and fairly. I love that they cover emergency care, routine visits, medically necessary procedures, medications, and prescription food – all around great coverage. They have a variety of insurance packages available and as long as they are given ALL information required to process a reimbursement, payment is quickly made. They offer a range of options to receive reimbursement including depositing directly to bank account. This is the only insurance company that allows procedures without placing a cap (for example, dental – most cap at $100, which is laughable). Premiums are reasonable/affordable as is the deductible packages.

Insurer: MetLife

By: Will Not DIsclose-Private

October 12, 2025

Simply the Best

I have referred several friends to Pets Best. Have never before found a company as reliable as they are. Throughout my cat Mithra's long illness and recovery process there has never been a question. He has had tooth resorption, FIP, IBD and calcium deficiency and with the vet's and their help has fought back and hopefully has seen the last of illnesses. I've gotten apology emails if it took a little longer to process...and the reimbursement to my account has been timely, accurate and informative as to how the amount was arrived at. It's amazing to me to hear people say, "oh, I'll just save some money every month for my pet's care", and then disaster strikes and they never did. I hope nothing ever changes. with Pets Best. Premiums go up just like humans and cats age faster but they are for the most part reasonable. I am so glad to be a long time customer of Pets Best."

Insurer: Pets Best

Veterinarian: Harmony Hill Animal Hospital

By: Randy

Useful
Verified October 12, 2025

Loki

Made it possible for my Loki to live a little bit longer with a good quality of life with the vet care and medicine that I would not otherwise be able to afford. THANK YOU PUMPKIN! Sincerely, Diamond and Loki Campbell

Insurer: Pumpkin

By: Diamond

October 12, 2025

Senior Wellness

"It was SO easy to file the claim on the app. Almost immediately after filing, I was told about the amount I could expect back and it was paid to my checking account within 5 business days. It was so great!"

Insurer: Pets Best

Veterinarian: Central Animal Hospital

By: Michele

Useful
Verified October 12, 2025

Met Pet does what they say they will.

Customers service is great! While most claims are so easy to do online, customer service is so available and so kind. Company does what they say they’ll do.

Insurer: MetLife

By: Gayle Tulipano

Compare top pet insurance providers plans.