225,193+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,193 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Peace of mind
"Getting a puppy is exciting, but the worry about costs and unexpected events is not. I'm happy to say that my first puppy visit to the vet was a lot less stressful knowing that I had Pets Best insurance. The claims process was so easy, and the reimbursement timing was quick. Having Pets Best for my little guy is a win. "
So easy!
It was my first time filing a claim and I could not believe how easy it was! I just took a pic of the invoice and that was that. I received payment within a week. Fantastic!"
Timely payment
Been with pets best for 6 years and never once had an issue with getting reimbursed in a timely manner
Really poor provider!
Pets Best insurance gives the impression on its website that filing claims is quick and easy, but that is certainly not the case. I selected their premium package for my five year-old female Shih Tzu, because I believed it would cover most any type of wellness or surgical care required without any exemptions for pre-existing conditions. In reality that is far from the truth. First of all, when I submitted my claim, it indicated that all I needed to send was the paid invoice from the vet. It made no mention of any information or documentation requirement from the vet. However, my claim was initially denied because I did not provide information about the procedures performed. When I went back to my vet for this information, they were unable to provide it in an acceptable form for. Pets Best, which requires everything in PDF format. My request was delayed considerably while the provider contacted my vet by phone to get this information. PB also required separate submissions for every service, even if it was provided on the same day. In the end, even after the deductible, my reimbursement was far less than I expected. Even after the claim was finally approved I had to wait more than a week for the payment to appear in my checking account.. I will be looking for a different insurance provider for my dog.
Excellent Insurance
My dog was diagnosed with Diabetes a year ago. I am so fortunate to have this insurance.. My monthly payment is worth-it considering how expensive are the Vet charges for this desease . My claims are processed timely and if they have a question they call my vet without bothering me(nice). Claims are so easy to submit. Needles to say I am very happy with this insurance and their customer service. I highly recommend it.
Fast claim
My pup became sick one night after vet hours, so I took her to the emergency vet close to us. She was diagnosed with pancreatitis and needed to be hospitalized for treatment. They required payment in advance of $3500. I was able to move money around to cover it but needed to get money back as soon as possible to not incur fees. I filled the claim once I had the final bill and notes from vet on the day I picked up my baby from vet, Sept 29. I uploaded the documents in the app and watched it for processing. On Oct 2 the claim was approved and payment was sent. My bank account showed payment on Oct 8th. This is much faster than prior claims! Thankful for being able to get the claim taken care of so quickly. This is exactly why I wanted this coverage!
Insurer: Pets Best
By: Stephanie
Responsive and Direct
"After I couldn't figure out why my invoice kept getting denied, I finally called customer service. The person explained exactly what was needed to show on the invoice. I called my vet, and they gave me an updated invoice. I uploaded it to Pets Best, and after that, it was quickly taken care of. Very happy it was finally approved, like it should be. Thank you."
Peace of mind!
I love how easy it is to file a claim with Pets Best and how quickly claims are reviewed and approved. The only small improvement I would suggest is faster direct deposit for reimbursements, since it usually takes a few days to arrive. Having pet insurance gives me peace of mind knowing I can afford to get my dog the best veterinary care possible without worrying as much about the cost. That peace of mind is priceless!
Scout Dog
My pup, Scout, was attacked by a bigger dog a few years ago. Since then she has had multiple medical issues that have been very pricey. I am not sure I could have made the same choices I have been able to make if I didn't know I had Pets Best to back me up. I will forever be grateful for Pets est for giving me peace of mind and more time with my girl!