225,154+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,154 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pets Best is the Best!
We have had Pets Best since my delightful, but spoiled dog was in our possession at 10 weeks old I believe. Everything has been smooth, when claims were denied, it was clear as to why, I am happy with this Pet insurance. Pricing has increased as he's gotten older, disappointing as we've had very few claims. Other than how much price has been escalating each year, I am very pleased with Pets Best.
Insurer: Pets Best
By: Karin
CLAIM UNACCEPTED
MetLife uses fine print to inform you about waiting periods. Also, they do not want to cover simple x-rays. Very disappointed. They kept saying she had a pre-existing condition which wasn’t the case.
Insurer: MetLife
By: Ellen
Easy claims process
Glad I have this insurance! Claims process is so easy and I was reimbursed very quickly.
Actually the best.
We became a Pets Best customer several years ago, mostly because the policy was affordable and it was good to feel like we could get some support if - or when - anything went wrong with one of our pets. We never imagined that our beloved dog Maggie would be diagnosed with bladder cancer, and she began a very long battle with it. The treatments were incredibly expensive, but she seemed to be responding well to them and we got many, many more beautiful months with her as a result. Pets Best was there the whole time - we'd make a claim for a chemo appointment, which was a simple form with the receipt attached, and before long, we'd get a confirmation that the claim was being processed, and then the money would show up in our bank. No arguments, no requests for onerous information or documents. This literally enabled us to say goodbye to our sweet girl in the gentlest way. That's priceless. Thank you.
Pet care
Savannah Animal Hospital is on time with appointments. Easy to get meds. They don't push specialists or testing. They were prompt and kind with end of care for my little chipoo. They are caring for my Coonhound currently who may have Cushings.
Disappointing coverage when you actually need it
I would not recommend Pets Best. I’ve paid my premiums expecting genuine protection when my dog needs veterinary care, yet they appear to use an extremely broad interpretation of “pre-existing condition” to deny claims. My recent claim was denied in its entirety by linking aear haematoma to a previous history of allergies, even denying the urgent examination and diagnostic testing. Insurance only has value if it actually provides reasonable coverage when you need it. Based on my experience, I have very little confidence in Pets Best and would strongly advise pet owners to read their exclusions very carefully before purchasing a policy.
So Fast and Easy!
Pets Best insurance is the best. The claims process couldn't be easier. They have processed all of my claims in only a couple of days. The reimbursement shows up quickly in my bank account.
Claims Experience
It was so smooth and efficient
Insurer: Adoro
By: Yvonne
Claims Experience
Awesome, talked to a real person and they made it very easy and clear
Insurer: Adoro
By: Michael
Great experience!
To file my puppy's claim after a visit to the emergency room was super easy. I filed my claim on a Friday, by Monday I had an email saying they were reviewing my claim within a week I got the an email stating my refund and not long after the refund was deposited into my account. I've been telling all my friends with pets what a great experience this was, you always expect the worst when having to deal with insurance companies so this was a great surprise!
Insurer: Pets Best
By: Sara