225,154+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,154 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims Experience
Ease of submitting claims Speed of Claims processing
Insurer: Adoro
By: Matthew
Pets Best is the Best
Our dog started having seizures for which he required emergency care. A subsequent MRI revealed that the cause of the seizures was Valley Fever in his brain. We were able to hospitalize, scan/diagnose, and treat his condition without incurring massive debt thanks to our coverage from Pets Best.
Difficult claims process
Website is hard to navigate, it makes it hard for you to find your documents, it asks for a date pet first saw a provider for the issue whenever you submit a claim which does not make sense for ongoing medications and then denies if the date entered is greater than 180 days ago. After you submit a claim you cannot view the documents submitted which has made it hard to track when my husband and I take turns submitting. And customer service is a joke. Too late for me to change since if I did all issues would become preexisting with the new insurance. Do your research and find somewhere good when your pet is young as pet insurance companies make it impossible to switch
Insurer: Pets Best
By: Maddy
Terrible: DO NOT BUY FIGO Insurance
The fine print and layout of the explanation of the benefits is deceptive. The graphic that summarizes the policy benefits shows two circles - one says $500 deductible, and the other circle says "unlimited". The categories of benefits listed below do not apply to the deductible. ALSO, I was unaware that there was a 181 day deadline to file claims. After spending $716. for one dog, and $657 for my second dog, I am being denied most of my claims because they are "late". My brother was diagnosed with terminal cancer and I am caring for him so I wasn't in any hurry to file my claims. I only learned about this "late" policy by calling the company. The claim summary on the app does not explain this, one just sees "$0" benefit. When you submit an appeal the company they have 5 days to acknowledge the claim, then in 30 day increments they let you know know that things are "in review", until they have made a decision. It is rigged to insure that the company keeps most of your premium. I would have saved money if I hadn't bought these policies.
Insurer: Figo
By: lynne
Please increase wellness coverage and annual benefit
Wellness coverage and annual benefit has stayed the same at $305 and $535 since I joined Pets Best in 2021. I have called customer reps several times and they said corporate will review but nothing has happened. The costs of office visits, vaccines, blood/fecal exams, etc. has all gone up in the last 5 years. Please evaluate and increase the wellness coverage and annual benefit to meet the economy inflation.
Consisten, Clear Claims Process!
I have two dogs and two insurance policies. Whether I am submitting a well-dog or sick-dog claim, the process is always the same. They acknowledge your claim immediately, let you know if it may take longer than expected, and quickly respond (and pay). If your claim is denied, they explain why and tell you how to get in touch with them if you disagree or have questions. I never have questions because they are so thorough!
Insurer: Pets Best
By: Candace
Excellent service by Pets Best
"My two dogs ended up with situations requiring surgery -- within two weeks of each other. In 60+ years, only once have I had a dog requiring surgery. Then this. The bills were high. (And the recoveries have been very slow). I was so grateful that Pets Best reimbursed me the 80% within two weeks each time. I couldn't have paid for those bills OOP. I hate to think what the consequences would have been."
Pet Claim
The claim involved simply filling out an emailform and sending a picture.
Excellent Pet Insurance Company
Since February of 2026 we tried to get a diagnosis for our cat Lui. He had lost a lot of weight and was having gastric issues. We went to two different vets from February through July, a specialist for a surgical biopsy in July, and finally to the Animal Cancer Care center after Lui was diagnosed with two types of cancer. Pets Best made a very emotional and distressful time for my husband and I easier by giving us financial peace of mind. We have had coverage on our six cats for many years, but this year was the first time we've had to file claims. The claim submission process is very simple and convenient. Our claims were reviewed within 2-7 days and every one of them was paid with no questions. We use Care Credit and our claims are paid directly to the card. We finally have Lui on a treatment protocol and he's already feeling better. Pets Best has made things that much easier for us because we don't have to worry about paying high vet bills!