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Lies…and more lies
Unfortunately we have had just horrible service from Trupanion. Not at all what they claim to be, we have been repeatedly lied to and mislead, claim denied over 3 year incident when our pet was a 6 month old puppy and ate a small amount of a chew toy and out of caution took him to the vet. No big deal till over 3 years later he had a viral infection and a small claim was denied. When I inquired they informed us that it was a previous condition related to the office visit over 3 years earlier and that any internal claims will be denied for our pets life. We contacted our Vet and she agreed to call Trupanion and confirm the 2 incidents were not related. Trupanion refused to speak with our vet and told us that their review was “smarter than our the Vet”! I said “smarter than her PHD?” When I asked for more information and a list of all non coverage due do the denial and what was not covered in the future they said I would receive a detailed list by email. When I did not receive the list after four weeks I called to inquire and spoke with 3 people before I was brow beat by a gentleman who basically mocked me after saying I would receive the excluded list they changed my email access. Still no list or clarification of coverage. I will say this, they take your money every month, raise your premium (forget about the “guaranteed premium for life”) absolutely indifferent people to deal with. My reply to “you can’t find my account” are you serious? I spent 24 minutes on the phone with a person named Faith yesterday and she had no problem finding my account! UNBELIEVABLE! 2nd reply: I was told I would receive a follow up call within 24-48 hours, no call again! # TU0002489032
Insurer: Trupanion
By: Jim Fraser
Fetch peace of mind with Fetch!
I did a lot of research for pet insurance! One aspect I considered was customer service. Not that the others were poor, but Janelle answered the phone and really helped cinch the decision for me! Is she great at sales? Yes. Is Fetch a good company? The Dodo says so! Seriously though, Fetch has some unique features that I appreciate. My cat is young, and while I expect prices to go up over the years, I didn’t want to start at $50/month, and with Fetch, I won’t. Fetch gives me a great amount of confidence that should we come upon an unfortunate event, Nugget will be ok, as will my bank account. And if we don’t need to use Fetch, then the premiums added up to a year’s worth of peace of mind. #worthit
Insurer: Fetch
By: Stephanie Bender
Trupanion for your Companion
Easy to enroll online and prices are reasonable
Insurer: Trupanion Canada
By:
Fast direct no delay courteous professional .
Fast , direct no delay, courteous , professional .
Insurer: Trupanion Canada
By:
Excellent coverage
I believe it’s important to have your pet insured.
Insurer: Trupanion Canada
By:
Wonderful service signing up
The lady on the phone was very kind
Insurer: Trupanion Canada
By:
Always excellent !
Always excellent !!!!!!!
Insurer: Trupanion
By:
Excellent service
Easy to submit claims and fast reimbursement
Insurer: Trupanion
By:
Luz was extremely helpful in the online chat compared in contrast to a bad experience i had on the phone a few minutes prior with an unknowledge customer service rep.
Luz was extremely helpful in the online chat compared in contrast to a bad experience i had on the phone a few minutes prior with an unknowledge customer service rep.
Insurer: Trupanion
By:
Horrible pet insurance!!
Horrible pet insurance!!! You have been warned! You will never see single dollar. We put a claim on for our Puppies foot. He had a small lesion on the top of his foot from licking it. Our puppy had never been into the Vet for this issue or anything like it. We sent in our claim and got a letter back saying we had been denied. We called the company and they said that it would take months to look into the issue. Meanwhile they were taking our $40.00 per month. Months went by and still nothing. Finally cancelled the insurance. What a complete scam! They need to be sued for what they are doing to people. How is this even legal?
Insurer: Spot
By: Janice Cunningham