219,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great at first
Initial thoughts were wonderful. Great cost and coverage. I had to get a new vehicle and had to update my insurance. When I was getting the quotes from various agencies they were a bit higher. I was assured by a sonnet representative that my rate would be $180/month and decided to keep my insurance and stay with sonnet. Instead when I finalized the vehicle (same VIN I used for the 180 rate) it ballooned to 248/month. This cost was higher than other quotes and I would have happily paid out the remainder of my contract to switch and save money. When I brought this issue up customer service told me the other representative was wrong and that “that’s the cost of living in Toronto” which I found ridiculous. I understand I live in a major city but that is no way for anyone to speak to anyone. I also have not paid obscene amounts for car insurance in the past and have lived in the same area nearly my entire life. I had budgeted for my car payments and the quote I was given by sonnet for my vehicle and instead am now paying almost 70/month more which is very frustrating. I have warned others against Sonnet because of this. I most likely will not renew my contract with sonnet in the new year.
Insurer: Sonnet
By: Andy
Easy to set up
I mean other than the fact that finding their phone number is a little challenging, when I was able to get a hold of their customer service line they were extremely helpful! I was hesitant to go ahead an purchase insurance without speaking to a person first, but the rep on the phone assured me. Thanks!
Insurer: Sonnet
By: NM
Easy receipt upload and processing!
Uploading my receipt on the app was a breeze, clear communication confirming the receipt was received, in process and then explanation of benefits - excellent communication.
Insurer: Pets Best
By: Maria
TRUPANION ROCKS !
I have nothing but positive things to say about every experience with Trupanion. Have an old dog with some medical problems and Trupanion has been a Godsend. They treat me and my dog like family and no issues or hassles with payments to the vet clinic. TRUPANION ROCKS !!
Insurer: Trupanion Canada
By: Duane
Complete bait-and-switch
Complete bait-and-switch. I signed up for Healthy Paws after doing extensive research and being told that premium increases would be "manageable" and not due to my pet's age. I was not told that my initial premium was a "promotional rate" and that the rate would increase 40% over 3 years. My dog is young and healthy without any claims over this period. I wanted to be a long-term customer to help protect us as my dog gets older, but the total cost thus far (and projected into the future) is clear that I am better off putting the money in my own pocket. Healthy Paws sends vague "policy update" emails but never clearly indicated any rate increases and left me to find out by checking my credit card statements. I seriously regret getting caught up in their marketing about the scary costs of vet bills. Icing on the cake: the minute you cancel, they delete your customer account so you no longer have access to policy documents!
Insurer: Healthy Paws
By: Brooke
We have had the best experience with…
We have had the best experience with Trupanion! We have had Trupanion for our German Shepherd since she was 8 weeks old. Trupanion has covered vet bills for chronic itching and now for hip issues. I submitted a claim on 5pm one evening, the next day I was notified around noon time that my claim was covered and money in my account! The turn around is excellent, the customer service is excellent and we are so grateful that we chose to go with Trupanion for our fur baby!
Insurer: Trupanion
By: Heather Fullerton
filed a claim and still waiting for…
filed a claim and still waiting for update. Should be more efficient that this. Deciding if this insurance company is the one I want to stay with long term...Not a good start...also, takes forever to get someone on the phone. I expect better for 1,500.00/yr.
Insurer: Spot
By: william milne
This is a great company to have for your beloved pet.
This is a great company to have for your beloved. I would recommend this company to anyone.
Insurer: Trupanion
By: Marlene
Vanessa was incredibly helpful and super nice!
Vanessa was incredibly helpful and super nice! I had a nice chat with Vanessa and all my questions were answered and I was able to make the required updates to my account. Vanessa even said hello to Pillow which was so sweet!
Insurer: Trupanion Canada
By:
Welcome to our Family Nai'a.
Value for your money. We looked at a lot of different plans, and yours stood out the best. We are new to the plan, and as Seniors feel this is the right way to go for our new Family member Nai'a.
Insurer: Trupanion Canada
By: