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Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great company I would recommend to…
Great company I would recommend to anyone
Insurer: Sonnet
By: Cory
Amazing customer service and excellent and excellent insurance
The people at Trupanion have been extremely kind and helpful answering any questions I had regarding my policy when my dog Jack got hurt and they seemed very compassionate and caring about my puppy being injured.
Insurer: Trupanion
By: Jaime Knox
Great customer service
Great rates, easy to understand. Great customer service. I’ve always had a great experience anytime I called in to get information.
Insurer: Sonnet
By: Ashley
Trupanion - A Criminal Business Model
I've written less than 2 negative reviews in my life. Here is my second. Their entire business model is a scam. I learned the hard way that their deductible limit is PER INCIDENT, and is not annual (like every other health insurance company out there for humans and pets). Honestly I don't even know how this is legal. They tout that they will cover a new condition for life once you meet your deductible for that specific incident/condition, but think about it... How many of you when your dogs are young or aged 1-5 will develop a chronic condition?? How easy will it be for them to dodge coverage claiming your vet visits are all unique incidents? And for those with older pets, remember, these pet insurance companies won’t cover pre-existing conditions! What a perfect business model for profits! My experience with them has been horrendous as I'm paying an absurd monthly premium for a high deductible plan. Whereas, with literally every other pet insurance company I've been quoted for rates less than my current monthly premium, a much lower ANNUAL deductible that IS NOT PER INCIDENT, and 90% coverage. To get the same with Trupanion would have my monthly premium near the 3-digit range FOR A PUPPY. Good grief. My puppy has gotten himself into trouble over the last year+ as he is very energetic, playful, and curious and I'm out thousands due to the handful of vet visits I've needed. And guess what, Trupanion hasn't covered anything. Why? Because none of the unique vet visits have exceeded my deductible. It literally resets every time. If you think about it..... You can visit the vet over a dozen times for various reasons and Trupanion doesn't have to cover anything if you don't meet your deductible for that specific incident/condition. They just sit back and collect the dough. Steer well clear of this company and their slimy business model. It is structured this way to ensure and maximize profits at the expense of actually doing what they exist to do.
Insurer: Trupanion
By: Farzad
Would not recommend!
Right before my renewal last year, I was getting a quote to add someone onto my insurance. Before completing the quote, I got a notification saying that my policy is being cancelled without reason. Upon fighting with multiple agents I finally got an answer that I was being cancelled due to my quote because the other person was not “up to their standards”. Mind you it was JUST a quote and it was not completed. My husband’s policy was also cancelled due to an “accident” that was never put through claims and that never occurred. Now this year my policy rate has gone up due to “suspicious/criminal activity” in my area when there has been none. Not worth the fight, excuses or 6 hour phone calls on hold to be told they are closed.
Insurer: Sonnet
By: Alyssa
My experience with Sonnet was great
My experience with Sonnet was great. The claim was quickly settled and I was back to driving ASAP. GREAT COMPANY.
Insurer: Sonnet
By: Laurie
They were there when I needed some help…
They were there when I needed some help with my claim.
Insurer: Sonnet
By: S.L.B
Highly recommend
Highly recommend! Got full tenants insurance from my living room couch while in my PJs through the simple app without having to speak with humans (no offence) Amazing product and service.
Insurer: Sonnet
By: Carmen Allison
The insurance for my babies is…
The insurance for my babies is wonderful! My only problem is the processing time. When I first started the policy for my 4 babies over a year ago claims would process with in a 2 week time frame. Now the processing time is over a month. They take their money out the same day each month but they can’t pay promptly. Other than that I wish the flea and tick benefits were a little more. It doesn’t even cover a 6 month time frame.
Insurer: Pets Best
By: Momma of Shih Tzus