The Best for You & Your Pet
Trupanion is worth every penny. The customer care representatives are excellent! They clearly and succently answer any type of clients questions, resolve issues in real time and are a delight to deal with. Trupanion exceeds all my expectations!
- INSURER:
Trupanion
- VETERINARIAN:
VCA Alta Vista Animal Hospital
- POSTED: 07/23/2023
- BY: D.
- BREED: Chihuahua
- AGE OF PET: 0 - 3
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The Best of 3
My third Pet Insurance Company and by far, the best
- INSURER:
Lemonade
- POSTED: 07/23/2023
- BY: Gerard
- BREED: Italian Greyhound
- AGE OF PET: 0 - 3
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Avoid at all costs
They routinely lost my pet's information and claims, their customer service was abysmal, and they made an already heartbreaking time even more agonizing, stay away from them if you value your pet's life and your sanity.
- INSURER:
Pets Plus Us
- POSTED: 07/22/2023
- BY: Quinn
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: Over 11 years
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BEWARE—Total Rip Off
We’ve had HP for 7 years…never filed a claim. We filed a claim recently for allergy treatment. Rejected initially as a “wellness visit”. Revisited after I complained. One week later premium increased from 250 to 550 a month.
- INSURER:
Healthy Paws
- POSTED: 07/22/2023
- BY: Shirley
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Quick and easy
Filing a claim w Lemonade has proven to be quick and easy. I put the claim through via my phone and w in hours it was reviewed and approved. The payment for services was in my bank account in 2 days. It was truly an easy experience.
- INSURER:
Lemonade
- VETERINARIAN:
Baldwin Harbor Animal Hospital
- POSTED: 07/22/2023
- BY: Cheryl
- BREED: Golden Retriever
- AGE OF PET: 4 - 6
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Don't USE FETCH
Fetch is the worst Pet insurance company i have ever dealt with. Deny a claim after repeating requests for documents..Dont worry .. the requests are all BOT Chat messages.. They somehow don't receive your documents.. than deny your claim.. Never answer email requests. Never gave me the detailed information I requested. MY Emergency costs were denied, all vet visit costs denied.. I can bet any good reviews for Fetch are not genuine..
- INSURER:
Fetch
- VETERINARIAN:
Animal Care Hospital Quesnel
- POSTED: 07/22/2023
- BY: Cindy
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Trupanion has always refunded/paid within minutes
My miniature Australian Shepherd has an ongoing illness, when the vet submits a payment request to Trupanion, they pay within minutes even before I leave the vet's office.
- INSURER:
Trupanion Canada
- POSTED: 07/21/2023
- BY: Christopher
- BREED: Australian Shepherd, Miniature
- AGE OF PET: 0 - 3
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Healthy Paws Cannot Be Beat!
I LOVE Healthy Paws! Ghillie is the second dog we have insured through Healthy Paws, and we could not be happier. I strongly advise everyone to have the peace of mind they will have that they will always be able to afford the care their dog needs. Healthy Paws is straight forward and honorable. They have no hidden surprises or holes in your coverage. They respond immediately, and they are always fair.
- INSURER:
Healthy Paws
- POSTED: 07/21/2023
- BY: Katie
- BREED: Wirehaired Pointing Griffon
- AGE OF PET: 4 - 6
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Excellent coverage and customer service
I have only submitted 4 claims so far, but have been very happy with their customer service, their ease of submitting and checking on claims and their coverage. This is the best think I've done to never question whether I could afford to give my dog the care she needs when needed.
- INSURER:
MetLife
- POSTED: 07/21/2023
- BY: Donna
- BREED: Cockapoo
- AGE OF PET: 0 - 3
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Noice
Good service although took longer to process than expected.
- INSURER:
ASPCA
- POSTED: 07/21/2023
- BY: T
- BREED: Domestic Short Hair
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: Healthy Paws Customer Service
Shirley - We truly appreciate you being part of the Healthy Paws family for over 7 years. We're glad that out team was able to correct the error and process your claim. Annual reprices are scheduled once a year on the policy's anniversary date for all policyholders and insurance regulations require that we send out a notice to our clients whenever there is a plan change. It was coincidence that you received the plan update email after your claim was processed. We understand your concern and would be happy to review your account and discuss your pending premium increase with you in greater detail. Please call us at (855) 898-8991 and we will gladly answer any questions you have regarding the factors that went into your premium increase.