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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 
3

out of 5

Verified

Accurate information regarding coverage or policy

I was disappointed to find out that an overnight emergency stay, some medications weren't covered and any exams fees at the vet! In my opinion, anything involved with an emergency visit should be covered since a pet owner most definitely cannot fix their pet themselves! We are truly grateful for the insurance but we do also pay for it. I am also disappointed that when I called about coverage the morning before bringing our dog to the vet as an emergency visit, the agent told me that what my deductible would be, the 10% on the owner's part wasn't mentioned & she also said that any after-care medications would be covered. I also called a second time; day of the surgery, inquiring again about expected costs. I was not told that if there was an overnight stay, the emergency exam & that not all medications would be covered. Our understanding of what we had expected was to play our $250 deductible. Again; we are truly thankful to have insurance, but cost of what's not covered should definitely be brought forward instead of getting a shock! We expected to possibly pay $500/$600 ourselves but not over $1000 out of our own pocket! It was scary enough not knowing if our per was going to be ok but having to second guess costs was stressful as well. A friend of ours started a fundraiser to help us pay the rest of what we didn't have the $ to pay. We had to also travel 1 hour and a half to the nearest available vet. Thankfully Clarenville Vet Hospital is very understanding & is flexible in helping their customers & pets. They didn't cause any further stress of the outstanding balance that we still have. Not fully impressed with the lack of information given when I called to inquire about what to expect.
  • INSURER: Trupanion
  • VETERINARIAN: Clarenville Vet Hospital
  • POSTED: 07/12/2023
  • BY: Nicole
  • BREED: Mixed Breed Large (Over 75lb)
  • AGE OF PET: 0 - 3

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5

out of 5

Verified

Cleo care

Trupanion had great company to work Have them as pet insurance co has been work with. If I get another dog I will not hesitate to use them as my pet insurance
  • INSURER: Trupanion
  • POSTED: 07/12/2023
  • BY: Robert
  • BREED: Havanese
  • AGE OF PET: Over 11 years

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5

out of 5

Love Healthy Paws

I love Healthy Paws and recommend them to all the fur parents in my life. They have been there for me when my dog has need emergency care and cancer treatment. They have a very easy to use app that allows you to submit claims effortlessly. The turn around time on reimbursement is always very quick. My girl would probably not still be with us if it weren’t for Healthy Paws. Thank you so much for all you do!
  • INSURER: Healthy Paws
  • POSTED: 07/12/2023
  • BY: Mia
  • BREED: Bernese Mountain Dog
  • AGE OF PET: 7 - 10

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5

out of 5

Verified

Little Silver Animal Hospital

Dr. Scott Kilcullen is the best. Our Remo, an English Bulldog, has been plagued with severe allergies almost from day one. Dr Scott has been there with us every step of the way. It's been an uphill battle with a lot of ups and downs, but he's made very good progress. I HIGHLY recommend him.
  • INSURER: Trupanion
  • VETERINARIAN: Little Silver Animal Hospital
  • POSTED: 07/12/2023
  • BY: Denny
  • BREED: English Bulldog
  • AGE OF PET: 4 - 6

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5

out of 5

Excellent response time and service

Our sweet boy had full CCL and meniscus surgery one week ago. Within 5 days, the claim for surgery was processed, approved and paid. Healthy Paws even sent an email to check on my dog. Thank you for making this process stress free!
  • INSURER: Healthy Paws
  • VETERINARIAN: GSMS-NJ
  • POSTED: 07/11/2023
  • BY: Lisa
  • BREED: Mixed Breed Large (Over 75lb)
  • AGE OF PET: 7 - 10

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5

out of 5

Best Pet Decision Ever

We are so glad we got pet insurance! Vet visits are not cheap but are necessary. We have been so impressed by how easy it is to file a claim and how quickly ASPCA Pet Insurance completes the claim and reimburses us. We’ve filed claims for regular visits as well as emergency care and have never had a problem. It is such peace of mind to know our dog is covered when something comes up.
  • INSURER: ASPCA
  • POSTED: 07/11/2023
  • BY: Kristen
  • BREED: Mixed Breed Small (Up to 22lb)
  • AGE OF PET: 4 - 6

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5

out of 5

Excellent customer service …Tesha Fundora

Tesha is excellent!!! I’m new with MetLife. I was getting frustrated with submitting a claim. I was lucky enough to get Tesha I have not had a problem since Tesha’s assistance. As long as Tesha is employed with MetLife I will be a loyal customer
  • INSURER: MetLife
  • POSTED: 07/10/2023
  • BY: Sue
  • BREED: Yorkshire Terrier
  • AGE OF PET: 0 - 3

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1

out of 5

Dishonest

We have had a good experience for the last two years until now. The last two years our claims were insignificant amounts and Pets Best had no issues paying out. This last month our dog needed knee surgery which from diagnostics to post op follow ups is over $7k. They denied our claim based on our dog having had knee surgery on his other knee 3 years prior. I spoke with a representative over the phone on choosing the correct coverage with full disclosure of previous knee surgery and other preexisting conditions. The representative told me which coverage to get and that his knee would be covered if God forbid he needed it. So here we are stuck with this medical bill and not even the initial diagnostics to determine what was wrong with his limb was not even covered. Pets Best is a waste of time and money since they will not pay out for bigger claims. I’m very disappointed!
  • INSURER: Pets Best
  • POSTED: 07/10/2023
  • BY: Gail
  • BREED: Mixed Breed Medium (20lb - 70lb)
  • AGE OF PET: 4 - 6

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2

out of 5

Always a catch

I’ve had this insurance for one of my dogs for years. They don’t pay for exams yet their premiums are no different than other insurance companies. They refused to pay a claim stating it was wellness that I submitted as there was a possibility of parasites again. I filed an appeal and they still refused. I’m just not sure pet insurance is worth it anymore. They always find a way to deny claims. I would not recommend this company.
  • INSURER: Healthy Paws
  • POSTED: 07/10/2023
  • BY: Sharlene
  • BREED: Samoyed
  • AGE OF PET: 7 - 10
1 comments

POSTED: | BY: Healthy Paws Customer Service

We’re sorry for any confusion with your claim. Your claim was denied under the wellness exclusion. Since the invoice only noted a parasite exam without any medication, without clarification it appeared to be wellness related. A member of our Customer Care Team replied to your email on 7/10 noting that if you would like to have the claim reviewed, we would need medical records from that visit. We never received a response, nor were records submitted. As such an appeal case was not started. We are happy to take a second look at this claim for you if you simply provide either the date of service examination notes for the test or a letter of clarification from your veterinarian. The examination fee is a plan exclusion and as such is not eligible for coverage. We strive to be completely transparent about this exclusion and our entire policy. Information about this is available prior to and after enrollment via the Frequently Asked Questions on our website and in our online sample policy.

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2

out of 5

Used to be decent

I’ve had Pets Best for many years with my dogs. They always processed their claims within 10 days. Now it takes about 39 days to process claims. They claim approval rate isn’t bad but the turn around time is unacceptable. Avoid if you can
  • INSURER: Pets Best
  • POSTED: 07/10/2023
  • BY: Sharlene
  • BREED: Samoyed
  • AGE OF PET: 4 - 6

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