Total ripoff
I submitted several receipts from the vet, only one of which was applied to my deductible. However, in the many claims that were denied there were medications listed that I was certain were covered. (as I searched and printed out a very lengthy list)
These claims were denied, even though the bills were itemized to show that some, if not all, of the meds should have been at least applied to my deductible.
I will be disposing of this next year. Guess I have to stick it out now so as not to lose the small amount of credit I have accrued towards the deductible now.
- INSURER:
Pets Best
- POSTED: 07/13/2023
- BY: Tom
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Coverage
Awesome coverage, claims are easy to file.... pleasant customer service personnel.
- INSURER:
Trupanion
- POSTED: 07/13/2023
- BY: Sharon
- BREED: English Cream Retriever
- AGE OF PET: 7 - 10
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Great experience with Trupanion
We are so grateful for the help and support Trupanion as provided us. Max has never had any medical issues needing an insurance claim up until November of last year, and then all of a sudden it has been constant vet visits for one thing or another, without Trupanion we might not have been able to provide Max with the proper care he needed. With Trupanion our stress and anxiety was basically diminished, we knew our Vets could direct bill them and we wouldn't have to worry about large up front costs. They make the process so easy and even reaching out to them for customer support has been so simple, barely a wait time for the online chat. I cannot recommend Trupanion enough. The peace of mind they provide is worth more than I can express.
- INSURER:
Trupanion Canada
- VETERINARIAN:
Paradise Animal Hospital, Dr. Smith
- POSTED: 07/13/2023
- BY: Victoria
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: Over 11 years
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Easy, friendly, and reliable
Rates are reasonable, the policies are clear and easy to understand, and claims are processed super quickly. We've had great experiences with Healthy Paws for both our pets. They even reached out after one was recently hospitalized just to check in on how she was doing!
- INSURER:
Healthy Paws
- POSTED: 07/12/2023
- BY: Nicole
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 7 - 10
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False advertisement
They advertise benefits that won't work once you desire to use them. Like any other insurance it is a scam, really disappointed, a lot of people recommended I not go with them, and use a different provider but I liked the Wellness benefits, definitely I don't recommend them, the customer service is okay and they answer pretty fast, but the policies have small letters like any other insurance the difference here is that they have stuff announced and they won't follow what they promised.
- INSURER:
Fetch
- POSTED: 07/12/2023
- BY: Jose
- BREED: Cocker Spaniel
- AGE OF PET: 0 - 3
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Accurate information regarding coverage or policy
I was disappointed to find out that an overnight emergency stay, some medications weren't covered and any exams fees at the vet! In my opinion, anything involved with an emergency visit should be covered since a pet owner most definitely cannot fix their pet themselves! We are truly grateful for the insurance but we do also pay for it.
I am also disappointed that when I called about coverage the morning before bringing our dog to the vet as an emergency visit, the agent told me that what my deductible would be, the 10% on the owner's part wasn't mentioned & she also said that any after-care medications would be covered.
I also called a second time; day of the surgery, inquiring again about expected costs. I was not told that if there was an overnight stay, the emergency exam & that not all medications would be covered.
Our understanding of what we had expected was to play our $250 deductible.
Again; we are truly thankful to have insurance, but cost of what's not covered should definitely be brought forward instead of getting a shock! We expected to possibly pay $500/$600 ourselves but not over $1000 out of our own pocket!
It was scary enough not knowing if our per was going to be ok but having to second guess costs was stressful as well.
A friend of ours started a fundraiser to help us pay the rest of what we didn't have the $ to pay. We had to also travel 1 hour and a half to the nearest available vet.
Thankfully Clarenville Vet Hospital is very understanding & is flexible in helping their customers & pets. They didn't cause any further stress of the outstanding balance that we still have.
Not fully impressed with the lack of information given when I called to inquire about what to expect.
- INSURER:
Trupanion
- VETERINARIAN:
Clarenville Vet Hospital
- POSTED: 07/12/2023
- BY: Nicole
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 0 - 3
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Cleo care
Trupanion had great company to work
Have them as pet insurance co has been work with. If I get another dog I will not hesitate to use them as my pet insurance
- INSURER:
Trupanion
- POSTED: 07/12/2023
- BY: Robert
- BREED: Havanese
- AGE OF PET: Over 11 years
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Love Healthy Paws
I love Healthy Paws and recommend them to all the fur parents in my life. They have been there for me when my dog has need emergency care and cancer treatment. They have a very easy to use app that allows you to submit claims effortlessly. The turn around time on reimbursement is always very quick. My girl would probably not still be with us if it weren’t for Healthy Paws. Thank you so much for all you do!
- INSURER:
Healthy Paws
- POSTED: 07/12/2023
- BY: Mia
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Little Silver Animal Hospital
Dr. Scott Kilcullen is the best. Our Remo, an English Bulldog, has been plagued with severe allergies almost from day one. Dr Scott has been there with us every step of the way. It's been an uphill battle with a lot of ups and downs, but he's made very good progress. I HIGHLY recommend him.
- INSURER:
Trupanion
- VETERINARIAN:
Little Silver Animal Hospital
- POSTED: 07/12/2023
- BY: Denny
- BREED: English Bulldog
- AGE OF PET: 4 - 6
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Excellent response time and service
Our sweet boy had full CCL and meniscus surgery one week ago. Within 5 days, the claim for surgery was processed, approved and paid. Healthy Paws even sent an email to check on my dog. Thank you for making this process stress free!
- INSURER:
Healthy Paws
- VETERINARIAN:
GSMS-NJ
- POSTED: 07/11/2023
- BY: Lisa
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
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