Excellent Service
I have used Nationwide Pet Ins for approx 6 years. I am so impressed with the quick turnaround time once I submit a claim to the time I receive reimbursement. I have told so many pet parents about Nationwide Pet Ins and how easy it is to submit a claim or ask a question, etc. I will stay with Nationwide.
- INSURER:
Nationwide
- POSTED: 07/14/2023
- BY: Bonnie
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Wonderful experience with Pets Best
The vet discovered skin cancer on our dog. It required multiple visits, bloodwork and surgery. PetsBest was absolutely incredible. Submitting the claim was so easy. Pets Best provided status updates throughout the process. And PetsBest contacted the vet directly when additional information was needed. We had a wonderful experience with PetsBest and recommend them, and getting pet insurance, highly! Our dog was less than 3 years old when this occurred.
- INSURER:
Pets Best
- VETERINARIAN:
Aldrich
- POSTED: 07/14/2023
- BY: Kathleen
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Cheaters. Stay away from healthypaws. They are misleading at best.
Big words, no coverage. Make ASS-U-ME-tions all the time to deny coverage. Try other better companies. DO NOT RECOMMEND.
- INSURER:
Healthy Paws
- POSTED: 07/14/2023
- BY: Sachin
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Review
Excellent service throughout
- INSURER:
Trupanion
- POSTED: 07/14/2023
- BY: Warren
- BREED: Spaniel, Cavalier King Charles
- AGE OF PET: 7 - 10
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Metlife response to claim:
With emergency that occurs out of the blue, the cost can begin to buildup. We are so grateful that we decided to get Metlife Pet Insurance. After sending in the information that was required for claim, we received our 100% reimbursement. If it was not for Metlife, we would be out a couple of thousand dollars. Thank you for such a quick response.
- INSURER:
MetLife
- VETERINARIAN:
Emergency Vet in Hoover. ALA
- POSTED: 07/13/2023
- BY: Joni (Mark)
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Wally had tummy trouble
Wally's tummy trouble necessitated trips to the emergency vet and a follow up with his regular vet. Health Paws coverage was as advertised and the claims process was very easy. Easy to use app. Great communication (via email) the whole way. Highly recommended.
- INSURER:
Healthy Paws
- POSTED: 07/13/2023
- BY: harry
- BREED: English Springer Spaniel
- AGE OF PET: 0 - 3
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Outstanding Customer Service
We are very new to Metlife and have never had insurance before, but thank god we had Metlife. Our puppy was hospitalized for not being able to walk and numerous claims were filed. Metlife paid them at the contracted amount. She has to have surgery in January and it will be very expensive. I will now rest easier knowing Metlife is my insurance If I didn't understand something the Customer service should get a higher then a 5 rating. I would recommend this to anyone. Thank you!!
- INSURER:
MetLife
- POSTED: 07/13/2023
- BY: SHARON
- BREED: King Charles Spaniel
- AGE OF PET: 0 - 3
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Such A Scam - Not Worth It
We have been paying this provider for over 9 years. It went from $70 payments to $210 a month over the years. We calculated we have paid over $14,000. In our dogs 9th year, he started having issues. Several visits to the vet and zero reimbursement from Fetch. Also, with each visit comes a possible claim, and each claim has a $400 deductible. There is no winning. You are better off to take that money every month and put it in a separate account, then use it as needed.
Bonus if your dog hardly gets sick, then you can use it as you see fit. Pet insurance is a total scam. Very disappointed. Waste of money, would not recommend.
- INSURER:
Fetch Canada
- POSTED: 07/13/2023
- BY: Amanda
- BREED: German Shorthaired Pointer
- AGE OF PET: 7 - 10
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Great Company
I have never had to file a claim. I should have done one. But covid just hit I got sick and couldn't get claim in.
All and all you all have been great about questions and such.. thanks so much
- INSURER:
MetLife
- POSTED: 07/13/2023
- BY: Gloria
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Easy to use
With two puppies, one being a rescue, we have had some expenses. MetLife has been easy to use and has been a welcome help in meeting those expenses. I’ve never had pet insurance before, but am very glad I have this policy.
- INSURER:
MetLife
- VETERINARIAN:
Kipling Vet
- POSTED: 07/13/2023
- BY: Carole
- BREED: Poodle - Toy
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: Healthy Paws Customer Service
Sachin, We're never happy when we have to deny a claim for a client. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records by your veterinarian. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. While your Healthy Paws plan covers the costs of veterinary treatment related to an accident, illness or injury where the clinical signs or symptoms were first present after the enrollment date and waiting periods, pre-existing conditions are not covered by your plan. As such, we were unable to provide coverage for your recent claims as that condition was pre-existing. Our team has provided more detailed information in their emails to you, including information on our claims appeal process.