225,209+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,209 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Congenital Deformity
Fostering a Gldn born w/congenital right-front stump including top bone, joint and partial lower bone, no paw. They don’t take a pup w/congenital deformity. I have had 5 other Golden’s insured by them through the years and they have paid quickly.
Insurer: Embrace
By: Diane
10/10, highly recommend!
As a new customer, Pets Best has been delightful! I've never used pet insurance before, but the claims process was very simple and straight forward.
Very fast and easy claims process!
My cat Oaxaca became very ill with a high fever. We took him to the animal hospital, and he had to stay 3 days and receive various tests, X-rays, and IV treatments. The vets could not determine the cause of the fever, but he recovered well with some medicine (antibiotics and prednisone) at home. I was worried that claims process would be complicated and lengthy. To my surprise we received our reimbursement about a week later. It was a great relief as the hospital bill was expensive, and Pets Besr reimbursed at the promised rate of 80% minus the $250 deductible. We are very happy and pleased and will remain lifelong customers.
Two Insurance Providers To Avoid
I had Nationwide Insurance for about 10 years to cover 2 dogs and always remained in good standing. However, one year ago, they notified policy holders they would not be renewing policies but offered much lower grade coverage. MetLife was highly recommended by a relative so I gave them a try. WORSE MISTAKE EVER! Because of my dog's age he has arthritis and NO INSURANCE COMPANY covers pre-existing conditions. I am angry at Nationwide or leaving me cold and dry. In 5 months, I have paid over $1300 in premiums to MetLife only to be reimbursed less than $200 and not even for my dog's arthritis condition. Every claim submitted to MetLife is denied., attributing it to a pre-existing condition when it is NOT! Even a written statement from the Veterinarian denouncing a pre-existing condition does not convince MetLife. They also have the Veterinarian and I jumping through hoops after claims are submitted because they never have enough documentation to be satisfied. Even after submitting everything they request, claims are still denied. I will be canceling MetLife and will pay my own Veterinarian expenses since I'm already doing that and will save almost $300 per month on premiums.
Very Satisfied With Claims Process
It was very easy to file a claim. Everything was done online. I received a confirmation email stating that they received my claim and that I could check on the status on the Pets Best dashboard. 5 days later I received a letter stating that the claim had been processed and approved and to look at the dashboard for the amount being paid. The letter also stated that the payment would be deposited into my bank account within 5 to 7 business days. I received the payment on the 7th day. I’m very satisfied with the whole process. With that being said, I would have liked to talk to a representative about some questions that I had.
Don't take your babies here
Care to explain why you administered medications to my pet before consulting with me (the pet owner) first? You gave my baby zorbium a STRONG long lasting opiate, along with two other medications (gabapentin & Prozac ) that are listed on the Zorbium website list of medications NOT to be given with the medication to my baby? Then you indirectly attacked me in a inaccurate response on your Google page/reviews? What you did was 110% against the law! To anyone whom may read this DO NOT take your babies there! Y'all don't have to believe me but go and read the vets office response to my review and you'll see where gabapentin and Prozac was administered to my baby with zorbium when it plainly states on the zorbian website a long list of medications that are not supposed to be given with zorbium. She admitted in her response to me that those medications were given to my baby. Everything that she had stated in her response to me wasn't only inaccurate but completely manipulative and severely deceiving. Do your own research and you'll see that why I am saying is accurate.
Insurer: ASPCA
By: Cylee
It couldn't be any easier!
Super fast filing process; it couldn't be any easier! Two days later, I received an email with the explanation of the results. A few days later, the funds were in my bank account.
Great support from PetsBest
Our six year old bichon poodle developed severe gastroenteritis, requiring multiple vet visits over a one week period. Claims submission and reimbursement was quick and seamless. Having this support made taking care of our pup that much easier and we are grateful we had the coverage from PetsBest.
Insurer: Pets Best
By: Eric
Beware
Beware, misleading benefits! This company will apply deductible AFTER applying your percentage. This has a significant impact on expected payment especially on a accident policy. Case In point, $500 ded, 70/30 on a 800 dollar emergency. Instead of the expected 150-200 payment they paid Less than $2 dollars. This is not industry standard. Beware.! I will never deal with this company again.
Insurer: Pets Best
By: michelle