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Claim processing always takes minimum 2 weeks and sometimes more. They are fairly slow to reply to email as well when it’s about claims. So far they’ve been reimbursing claims as expected but it’s just a very long wait. Also sometimes the agent on the phone is just wrong. I’ve asked if I could submit a claim for a past policy, and they said I couldn’t. However that wasn’t true, so long as the claim is made within 90 days of service and the past policy was active during that service date, it should be accepted.

Took a month to resolve a simple ER visit for a suspected ingestion of a toxic substance. I had to go back to the clinic 2 times for more “info”. Wasn’t reimbursed for anything as it was all applied to the deductible. Any money you save on claims will be gobbled up by Pets Best. A complete ripoff.

I can't say more about Pets Best Insurance. They not only provided coverage for a genetic issue but they paid the claim within a week after submitting it. The app makes it super easy to submit claims. I am so happy with them that I convinced my aunt to get insurance for her pet. This is a great company. I am used to people insurance and thought they would pre approve the surgery. That gave me a little cause for concern, that there would be some loophole the company would find to not pay me, but I was completely wrong. They went above and beyond to get me reimbursed quickly.

Many Pets has been so awesome! What's really nice is they give you a break when it comes to pre-existing conditions. Meaning after so many months not having any issues, they wipe the slate clean and it's no longer pre-existing. Cooper has been doing well with not having to go to the vet for his allergy (pre-existing) issues. The customer service is the best I've ever dealt with. and I've been with a few other plans. So YES!!! on "Many Pets" they are in my book one of the best Pet Insurance companies out there!!!

We adopted our ACD mix as a puppy and signed up for Nationwide pet insurance right away, and I am grateful we made that decision to this very day. Our pup, Sprout, was diagnosed with idiopathic epilepsy shortly after his first birthday and Nationwide has made managing this tough illness so much easier financially. They have covered numerous ER/ICU stay when his cluster seizures have gotten bad. Not to mention MRIs, spinal taps and coverage of the many prescription medications we've had to use to control Sprout's seizures. Sprout is 4.5 years old now and Nationwide has supported us every step of the way. I highly recommend them to all of my friends/family with pets.

My pup is (luckily) super healthy but her joints keep having issues...and that's not cheap! Healthy Paws has processed her vet bills super quickly and easily without any hassle or questions. I happily pay the monthly insurance bill for Healthy Paws because of how much I appreciate their customer service and support!!

Very happy with Many Pets so far! Cooper had previous allergy issues before signing up with them, but after 18 months with no vet visits re: allergies, Many Pets accepted a claim after 18 months from sign up. I don't think any other insurance provider has this program. They also cover a bit for Dental. Cooper had to have extensive dental work (root canal) totally covered up to 90%. I am so far very pleased with this Pet insurance and customer service is SUPERB!!! When you talk to someone, they don't sound like robots. They sound like people that really know and believe in what they are talking about. It's a great company

Great Customer service and easy to use app. No issues!

MetLife doesn't answer the phone and doesn't respond to form submissions or emails. I've been trying to change my address for months, which cannot be done on their website. Now I want to cancel my policy, which cannot be done on their website. I've tried calling at least 5 times, and have always been put on hold for at least 15 minutes with no pickup. Their chatbot is never functional. And no response to forms or emails. What a scam. I'm just glad I've never tried to make a claim - but I guess that's why they want my monthly fee and make it so hard to cancel.

I have had other pet insurance companies in the past who did everything they could to avoid paying my claim. I have received a substantial amount of money from my insurance provider and actually sometimes wonder how they are making any money because my dog had a $3,000 claim for cancer surgery and I believe about 2/3 of that was paid by insurance. I was extremely happy and have also been very happy with the claim payments on my 1 year old puppy's wellness plan.