Healthy Paws Makes Claims Easy
Our four and a half year old dog seemed "off" and was going to into his crate, facing the wall multiple times a day. We discovered that he had a badly cracked pre-molar causing him pain. The surgery to remove it was expensive; about three thousand dollars, but only a couple of scanned documents and a few weeks weeks later Healthy Paws reimbursed two thirds of the cost. And our little love is back to his smiling happy self. Human health insurance companies could learn a thing or two from Healthy Paws.
- INSURER:
Healthy Paws
- POSTED: 07/18/2023
- BY: Jessica
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 4 - 6
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Wonderful experience with Pets Best
The vet discovered skin cancer on our dog. It required multiple visits, bloodwork and surgery. PetsBest was absolutely incredible. Submitting the claim was so easy. Pets Best provided status updates throughout the process. And PetsBest contacted the vet directly when additional information was needed. We had a wonderful experience with PetsBest and recommend them, and getting pet insurance, highly! Our dog was less than 3 years old when this occurred.
- INSURER:
Pets Best
- VETERINARIAN:
Aldrich
- POSTED: 07/14/2023
- BY: Kathleen
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Easy, friendly, and reliable
Rates are reasonable, the policies are clear and easy to understand, and claims are processed super quickly. We've had great experiences with Healthy Paws for both our pets. They even reached out after one was recently hospitalized just to check in on how she was doing!
- INSURER:
Healthy Paws
- POSTED: 07/12/2023
- BY: Nicole
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 7 - 10
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Very dissatisfied
We have been satisfied with this company until last year.
Since the Summer of 2022 the insurance has not reimbursed us for any veterinary/emergency visits for our beagle. They don’t reply anymore to the phone, you cannot leave a message, and whenever I wrote to them the past 8 months I got an automatic reply, see below:
Hello,
Thank you for your email. We’ll review your claims submission and contact you shortly.
Please visit us online for Frequently Asked Questions and answers about the policy at
www.healthypaws.com/frequent-questions. We can be reached via phone call during the
following times:
Account Management & Enrollments
Monday-Friday from 7:00am to 5:00pm Pacific Time
Saturday from 8:00am to 5:00pm Pacific Time
Claims Assistance
Monday-Friday from 7:00am to 4:00pm Pacific Time
Saturday from 8:00am to 5:00pm Pacific Time
Warmest regards,
Healthy Paws Customer Care
Being sent on behalf of Stephanie Owens
CA Lic. #0D28042
I also emailed to the company’s CEO and don’t know what to do, except to hire a lawyer or go to Small Court??
Very upsetting
Are they bankrupted?? No idea
- INSURER:
Healthy Paws
- POSTED: 07/03/2023
- BY: Catherine
- BREED: Beagle
- AGE OF PET: Over 11 years
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Amazing! So happy with Healthy Paws!
Healthy Paws was wonderful. My 4 year old havanese/yorkie had to have major back surgery. I of course was devastated. The surgery went well thankfully, but I was left with a large bill. I submitted my claim to healthy paws and was notified immediately the claim would be worked on. Then right after that it was in process. 2 days after that it had been finalized. They were so fast, I couldn’t believe it. A week later I had the check in my hand. They were truly great! So fast, so efficient. The whole claim process was so easy. They even checked in to see how my dog was doing. Highly recommend! So thankful I had Healthy Paws as my insurance provider during this difficult time. If you are looking for pet insurance, Healthy Paws is the way to go! They were great!
- INSURER:
Healthy Paws
- POSTED: 07/03/2023
- BY: Angela
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 4 - 6
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Trupanion came through
Trupanion coverage is amazing my dog needed surgery and within minutes was approved for $7100.00. Thank you Trupanion for allowing me to help my dog
- INSURER:
Trupanion
- VETERINARIAN:
Garden state veterinary hospital
- POSTED: 06/23/2023
- BY: Glenn
- BREED: Labradoodle
- AGE OF PET: 4 - 6
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A company that does what it says it will do friendly helpful staff
A company that does what it says it will do, friendly, helpful staff
- INSURER:
Trupanion
- POSTED: 06/09/2023
- BY: Catherine
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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slow response for the first time
The last claims I submitted especially the one from 5/26/23 is not decisioned. More importantly, this is exactly the reason we have pet insurance! For the first time in the six years we have had your coverage, I am very disappointed.
- INSURER:
Trupanion
- POSTED: 06/08/2023
- BY: Nancy
- BREED:
- AGE OF PET: 0 - 3
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Past 11+ years as a customer for my pets and the quality of service and satisfaction throughout these past 11+ yrs .
Past 11+ years as a customer for my pets and the quality of service and satisfaction throughout these past 11+ yrs .. your support team is outstanding.
- INSURER:
Trupanion
- POSTED: 06/08/2023
- BY: Ron
- BREED:
- AGE OF PET: Over 11 years
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Chris was super friendly and very supportive!
Chris was super friendly and very supportive! All my questions were addressed professionally and with compassion.
- INSURER:
Trupanion
- POSTED: 06/08/2023
- BY: JULI
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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1 comments
POSTED: | BY: Healthy Paws Customer Service
Catherine, We truly appreciate you being part of the Healthy Paws family for over 12 years. We're sorry that your recent customer service experience did not meet your or our expectations. In regards to your claims, your 2022 claim was not eligible for coverage under the behavioral exclusion in your plan. Your other claims were either processed/covered and applied to your deductible or denied since they were for a condition that was noted as being pre-existing prior to your enrollment or during the plan waiting period. We do our best to be transparent throughout our website, during the enrollment process and in the plan documents available to each client in their online Healthy Paws account regarding the limited exclusions of our plan. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (vet exam, emergency exam, recheck or consultation). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page.