Awful!
I had insurance for years without a claim. Last month, my credit card on file had a new expiration date and did not go through. My policy was canceled. I was told they emailed me (I searched my email account and only an email from 2 years prior came up), and mailed me - which I did not receive, I called to get it reinstated and they won't do it. My dog is now 6 years old and they can't even create a new policy. Awful!
- INSURER:
Healthy Paws
- POSTED: 08/31/2023
- BY: Jackie
- BREED: Australian Labradoodle
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Fabulous company
My vet suggested lemonade and I have come to love the app. I will soon be moving my home and auto insurance over as well :-)
- INSURER:
Lemonade
- POSTED: 08/30/2023
- BY: Courtney
- BREED: Domestic Short Hair
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
I just began
After a horrible experience with Fetch by the DoDo, I compared companies. It seems they have a family-plan and other perks; so, after comparing Metlife with other pet Insurance companies. I have three dogs, and luckily I haven't had to make a claim.
- INSURER:
MetLife
- VETERINARIAN:
Rye Harrison Vets
- POSTED: 08/20/2023
- BY: Rob
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Great partner
We have had Healthy Paws insurance since my German Shephard was 1 year old. He was healthy until a month ago (he just turned 12 years old). We found a tumor on his spleen, and because we have Healthy Paws Insurance we were able to make a quick decision on giving him an emergency surgery. Without the surgery, we will not know whether the tumor is cancerous or not. Even though his outcome is not what we hope for, giving him a chance and us extra few months with him are well worth it! The claim process is so easy and fast. It did not add any financial burden on us when we needed them the most. Highly recommend them.
- INSURER:
Healthy Paws
- POSTED: 08/16/2023
- BY: Mabel
- BREED: German Shepherd
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
highly recommend!
No complaints from me! Claims are processed faster than my medical claims! Reimbursement comes quickly as well.
- INSURER:
MetLife
- VETERINARIAN:
Flannery Animal Hospital
- POSTED: 08/16/2023
- BY: JoAnne
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Wonderful and quick assistance!
Lemonade was wonderful to work with. They were quick and responsive and my claims went through quickly. I am very glad we chose them!
- INSURER:
Lemonade
- POSTED: 08/05/2023
- BY: Jenna
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
patient service access
awesome customer service with knowledgeable people
- INSURER:
MetLife
- VETERINARIAN:
bayshore rescue vet
- POSTED: 08/03/2023
- BY: michelina
- BREED: Persian
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Healthy Paws
Our dog recently had to have surgery and we are so fortunate that we had Healthy Paws insurance! Their service has been excellent throughout this entire ordeal. The process of submitting claims could not have been easier and their responsiveness and status updates were always clear and timely and much appreciated! They have also been so supportive through the entire process and even sent emails to check on our dog and see how she was doing - so thoughtful!!! Thank you Healthy Paws!!!
- INSURER:
Healthy Paws
- POSTED: 07/26/2023
- BY: Gus
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Quick and easy
Filing a claim w Lemonade has proven to be quick and easy. I put the claim through via my phone and w in hours it was reviewed and approved. The payment for services was in my bank account in 2 days. It was truly an easy experience.
- INSURER:
Lemonade
- VETERINARIAN:
Baldwin Harbor Animal Hospital
- POSTED: 07/22/2023
- BY: Cheryl
- BREED: Golden Retriever
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Excellent coverage and customer service
I have only submitted 4 claims so far, but have been very happy with their customer service, their ease of submitting and checking on claims and their coverage. This is the best think I've done to never question whether I could afford to give my dog the care she needs when needed.
- INSURER:
MetLife
- POSTED: 07/21/2023
- BY: Donna
- BREED: Cockapoo
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
1 comments
POSTED: | BY: The Healthy Paws Team
We understand there are times a policyholder's credit card used on the policy could be lost, compromised by fraud or that there may be a change in bank accounts, expiration date, etc. When an account goes into suspension due to the fact that we are unable to bill the card on file, we make every effort to keep policyholders up to date and informed about the status of their accounts. Multiple notices are sent via email, and a Notice of (upcoming) Cancellation is sent out via regular post as well. There is also an automatic grace period taken into account. However, at the end of the grace period, if we do not hear back from the primary account holder (prior to the cancellation effective date) the account is canceled. In order to provide our coverage with no annual or lifetime caps for all pets enrolled with us, we offer plans based on the pet’s information and claims payout in each state. Since your pet fell outside the enrollment guidelines in your state, we could not re-enroll your pet.