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DO NOT EVER GET THIS INSURANCE THE…
DO NOT EVER GET THIS INSURANCE THE ABSOLUTE WORSE! HAD SUCH A HORRIBLE EXPERIENCE. APPLIED FOR PET INSURANCE MAR 3 AND THEY CLAIMED IT WAS "APPROVED" BUT THEN SENT AN EMAIL SAYING MEDICAL REVIEWERS NEED TO REVIEW HIS BARE MINIMUM HEALTH HISTORY (HEALTHY DOG) AND THAT COVERAGE HASNT STARTED TOOK THEM 2-3 WEEKS BEFORE STARTING COVERAGE SO COULDNT GET 1 OF HIS HEALTHY APPTS COVERED. THEN ONCE THEY ACCEPTED IT NOTHING WAS SENT OUT. TRIED TO CREATE AND ACCESS AN ONLINE WEB PORTAL AND COULD NOT AGTER MULTIPLE ATTEMPTS. AT THE TIME I COULDNT LOCATE A PHONE NUMBER OR CONTACT US FORM AND WAS IN THE PROCESS OF MOVING. NEVER COULD FILE A CLAIM OR ACCESS ANYTHING. THEY HAVE KNOWN PROBLEMS CREATING ONLINE ACCESS WHICH I FEEL LIKE THEY DO INTENTIONALLY. ALL THE WHILE I PAID A DEPOSIT AND WAS GETTING MONEY TAKEN OUT FOR 3 MONTHS. I finally contacted my bank to stop payments because I couldn't figure out how to terminate the insurance. I asked for a refund because they stated if the insurance hasn't been used then you may be able to be refunded they switched it to say Marylands says you only have 10 days from "approval" which doesn't make sense because coverage doesn't start until 14+ days later. I was with Pet Embrace for 3 years and never had 1 issue like this. Their customer service was absolutely rude and said "well I pay auto insurance and I'm never credited back even though I'm not in accident" which is not the same type of situation. You get pet insurance to cover their wellness expenses it's more of a form of Healthcare than it is for a car. Save yourself the time DO NOT sign up for their Insurance go someplace else. Their coverage isn't even that great to begin with. If the pet insurance is this bad I can't imagine how any of their other insurance is.
Insurer: Nationwide
By: Anonymous
I trust Nationwide Pet Insurance :-}
I trust Nationwide to help me keep my beloved Yorkie puppy healthy. I've used Nationwide for my pet's insurance for over a year and a half and recently decided to upgrade the coverage because of what a great experience I've had with them since I started the plan. Thank you Nationwide from my puppy and I :-}
Insurer: Nationwide
By: Michael C
Our..Beagle Boy.."Maximo"
Our Dog ( Maximo ) developed a Retrobulbar Abscess July 3rd and was admitted into the Bellevue Emergency Vet Hospital July 4th, 2025. Pumpkin associates were very helpful and sympathetic with our emotional distress , being our first claim. Max is fine today and Pumpkin was exceptional. It is our privilege to recommend Pumpkin Ins. with the highest points available. Thank you Raymond & Nataly , Bellevue, Washington
Insurer: Pumpkin
By: Raymond Kluger
Karley was super helpful and made me…
Karley was super helpful and made me feel comfortable with choosing a plan that is right for us!
Insurer: Fetch
By: Vicki Harrington
Having insurance for your pets is so…
Having insurance for your pets is so important and to file a claim is so easy...and if you ever have a question, you have awesome customer service people that answer the phone and answer all your question!
Insurer: MetLife
By: Angie
I have only submitted 2 claims
I have only submitted 2 claims. Each claim was handled quickly. I am extremely happy with the service and so glad I choose SPOT. I now have peace of mind for my fur babies.
Insurer: Spot
By: Catherine Ludwig
Great Customer Service
Alicia called to see if I would be interested in adding the Pet rx to my policy . She was super polite and very helpful in answering my questions… great customer service as always:)
Insurer: Fetch
By: SD
Large annual increases in premiums
Large annual increases in premiums - avg 36%/annum over 7 years. Fairly long waits for reimbursements. Claims denied if filed more than 90 days afterwards, even for monthly prescription refills. Mistakes on reimbursement amounts requiring multiple follow-ups.
Insurer: Fetch Canada
By: Jim
Helpful support and quick turnaround
When I've had questions, the support staff have been courteous and helpful. I also appreciate how quickly claims are reviewed and reimbursement provided.
Insurer: Spot
By: Erica Bartlett
They are the best
They are the best! Processing for my claim is easy and quick. They are also honest with excellent customer service.
Insurer: Spot
By: Char