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My dog needed surgery
My dog needed surgery. All of the financial details were handled between the vet and Trupanion which helped in a stressful situation. Trupanion was very responsive.
Insurer: Trupanion
By: William Ashbaker
Easy claim
"My pet had an emergency. I took a photo of the receipt went on the pets best app, followed the easy instructions on how to submit a claim and was done in a few mins. I was notified that it was received, notified about a delay than within 2 weeks received payment in the amount I expected and a written invoice which explained the details about the payment. This was a very pleasant first time experience.
Exceptional service since day 1!
Exceptional service since day 1! The claim process has been intuitive and filing has only taken minutes to do. My claims have been processed on average within 5 days. When I have had to make contact with Spot, the reps are pleasant and very knowledgeable. Overall, a great experience all around!
Insurer: Spot
By: Erin Premo
Customer Service is good.
Customer Service is good.
Insurer: Nationwide
By: Tangela Martin
I have held a nationwide pet insurance…
I have held a nationwide pet insurance policy since 2019, all was great until a couple weeks ago. When I had an emergency with my Labrador that unfortunately ended in goodbyes. I had discovered that the policy was canceled due to an expired debit card. I never once received any notification from their billing department via mail, phone or email. We are now stuck paying an insane amount out of pocket. In an attempt to reinsure my remaining pet, I rushed to reapply. To my surprise, Im receiving email and letter notifications with these time sensitive requests. Clearly something has changed on their end. The lack of communication almost seems intentional. If youre thinking about utilizing Nationwide for anything, DONT. I will not trust them with our business, our policies or out pets ever again.
Insurer: Nationwide
By: Ryan Costello
There for our family!
Our two dogs have had quite a run of vet visits the past few months. We are so thankful for Trupanion as they have been there for us when we’ve needed them. Such an easy princess to submit claims and have payment processed.
Insurer: Trupanion
By: Lisa Mello
Has been a lifesaver for us!
Has been a lifesaver for us. Our dog has epilepsy and has needed many tests, medications, and a few hospital visits. The direct pay to the vet is so amazing! Thanks for helping us take care of our dog.
Insurer: Trupanion
By: Ginger
I highly recommend Nationwide Pet Insurance!
I visited the Nationwide Pet Insurance website after a friend referred me. The website was super easy to navigate; insurance packages were clearly outlined so you could see what was covered, costs were readily available and signing up for coverage was a BREEZE!
Insurer: Nationwide
By: Aisha W.
Expensive surgery saved our dogs life
Our 13 year old labradoodle had a large cyst on his spleen and it ruptured. He needed emergency surgery to survive. Trupanion provided quick authorization so we knew the expensive surgery would be covered. They covered most of the costs and he survived and is doing well. Very thankful we had Trupanion!
Insurer: Trupanion
By: NM