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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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I had my claim reimbursed within a week…
I had my claim reimbursed within a week of making it, cannot ask for much better than that. Easy to upload my claim as well!
Insurer: Pets Best
By: Bill A.
This company is the best vet insurance…
This company is the best vet insurance company by far. The process of downloading claims and receiving re-imbursment is fast and efficient. Their coverages are better than anyone else. I am so grateful to this company as they have covered by dog’s illnesses, lab, pathology and surgeries that would be very difficult for me to afford. I can’t say enough about this company. I wish my own health insurance was this good.
Insurer: Spot
By: Cynthia Shaw
The process was quick and easy!
The process was quick and easy!
Insurer: Nationwide
By: Delilah Nash
Everything is rejected and what you get…
Everything is rejected and what you get reimbursed is not worth it.
Insurer: Spot
By: Len
Not very accessible 
The app is not really accessible for visually impaired users and you try to submit a claim using a screen reader the screen just stops working 
Insurer: Embrace
By: Naeelah Murray-Genwright
The better pet insurance company out there
My 4 years old boy, Cheese, who unfortunately passed away after a series of ER visits due to diabetes complications. Pets best has been nothing but responsive, making the claim process quite a breeze. The last claim, which went toward euthanasia for my boy, was processed quickly and Pets best was courteous enough to go ahead and refunded me for the last month subscription, and also sent us a condolence card. Highly recommend Pets best, one of the best pet insurance company out there!
My experience has always been great…
My experience has always been great with Pumpkin. I have never had an issue with getting reimbursed.
Insurer: Pumpkin
By: Jennifer
Coverage and Reimbursement As Expected
I did not have to submit multiple documents for reimbursement. No unnecessary phone calls or drawn out process to get my claim submitted and paid. Once my deductible was met, I received the exact amount I expected back with no hassle. it did take a bit longer than I would have liked to actually have everything processed, but there was no hassle and I got everything I expected in the end.
Insurer: Pets Best
Veterinarian: Veterinary Referral and Emergency Center of Central Oregon
By: Samantha
Unreliable
Extremely dissatisfied with the service. Payments are slow, and the processing of claims is slow. It makes the whole process unreliable and unsustainable for providing health care for my dog.
VERY PLEASED WITH INSURANCE
Great dog insurance company. Claims very easy to file. Very fast payout directly to my Bank of America account. Payout on routine wellness visit with necessary vaccinations was so reasonable. Highly recommend this insurance company. I chose no limit coverage and feel comfortable having the no limit coverage. I have this insurance on both my mini schnauzers.
Insurer: Pets Best
By: Leigh Kirsten