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The overall process of filing a claim is very efficient
The overall process of filing a claim and receiving results is very efficient.
Insurer: Spot
By: Tom Bastis
DO NOT USE THIS COMPANY - THEY F-ING SUCK
This is the absolutely WORST company in EVERY AREA - customer service - ease of use - providing guidance on whether a procedure will be covered or not. I called PRIOR to my cat’s procedure (stomatitis - had to have her teeth pulled) to find out if this is a covered / partially covered / not covered procedure. I was looking for information - Pet’s Best response “We don’t provide any information until we have the COMPLETED paperwork on file.” This means you have no clue if you will receive any reimbursement. My cat had the procedure completed for her health. Her health is the priority. (Since having her teeth pulled - she is doing excellent) I submitted the paperwork August 1st - the Vet sent the requested patient file on August 19th and they denied my claim on August 28th. The reason they DENIED the claim - this is priceless- THEY DID NOT RECEIVE THE REQUESTED PATIENT FILE!!! Can anyone help me understand that logic??? The vet clinic has resent the patient file and I’ve requested they reopen the claim. I’m not holding my breath based on the rudeness of their customer service team. Again - DO NOT SIGN UP WITH PETS BEST!!!
Insurer: Pets Best
By: Racheil
The ease of the process was great
The ease of the process was great! No stress. Thx!
Insurer: Trupanion
By: anne
I have no problem with the customer…
I have no problem with the customer service department; they were polite, supportive, and professional... it's the company, itself, that gives me cause for pause. I have been a customer for nine years. This year, when my policy was up for renewal, I saw a 71% rate increase. My pets are healthy and have not had massive claims submitted during that nine year span. The service rep told me the price increase was because of the dogs' ages... that's total price-gouging, imho... I am so fed up... the cost to renew a policy for two dogs was almost $4k per year... WAY more than I spend on vet bills... totally out of control!
Insurer: Embrace
By: Bernadette
Very easy to file a claim
Very easy to file a claim. Quick reimbursement. Such a comfort to know a pet accident won’t break your bank!!!
Insurer: Spot
By: Karen
Very prompt response to my claim and…
Very prompt response to my claim and they communicated with me in a timely fashion.
Insurer: Pumpkin
By: Arlene
Pumpkin insurance is fantastic!
Pumpkin is easy to use and very responsive. The people I have had contact with are always super helpful and friendly. That means a lot.
Insurer: Pumpkin
By: Shannon Becker
Fast claim response
Fast turnaround and money deposited quickly.
Insurer: Pets Plus Us
By: Lynda
Amanda H
Amanda H. Was very pleasant and extremely helpful. I enjoyed speaking with Amanda and appreciated her professionalism in handling my dog Shadow. And expediting my case. Thanks again! Donald E.
Insurer: Fetch
By: Donald Ebel
Trupanion Associates always go above…
Trupanion Associates always go above and beyond to help and make you feel cared for. Always recommend them to anyone who is thinking about pet insurance.
Insurer: Trupanion
By: ALLAN