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Easy to sign up....my dog is new and I…
Easy to sign up....my dog is new and I changed her name after registering and had to call ASPCA to change the name of the dog covered. Wish that was allowed on my insurance site via a simple update or "change pet info" but it wasn't...only adding another pet....couldn't modify info already submitted
Insurer: ASPCA
By: Fox Keri
I paid my years worth of premiums in…
I paid my years worth of premiums in full in early March. I submitted claims for $500 for a 10 yo healthy dog but he needed some health maintainence. I got back $83. This company is a scam, they don’t answer their phone and don’t return phone calls. I did speak to one very nice man who was relatively new with the company. He tried to be helpful but to no avail. I requested the balance of my unused premiums back. DON’T USE THIS COMPANY.
Insurer: Embrace
By: Jane Sturtevant Janee
Excellent Company
Trupanion has been excellent to deal with and fair in their coverages. My little pug has had some ongoing issues that will probably continue for his lifetime however Trupanon has been fast and efficient in reviewing and paying our claims. When I had a question and called their phone line, the service representative was friendly and helpful and even those little things such as mentioning my pet's name in their emails, just feels nice. None of us wants health issues for our pets but Trupanion has been a life saver for us and our adopted pug Charlie. He's had a rough start to life but Trupanion has certainly helped us get through some of those unexpected vet costs.
Insurer: Trupanion Canada
By: Carol
Nothing yet
Nothing yet. Haven’t needed to use Spot yet
Insurer: Spot
By: Barbara Keltos
Avoid! Blatant bad faith company
FYI the business reply below says “get in touch via this email” yes this is the same email they blatantly ignore me on and I reference in my review. It is just bots replying to reviews to keep their scores high. Look at the other 1 star reviews on here! They're telling the truth. See how ASPCA responds to everyone telling them to call a number that no one answers just so they look like they're engaging on here. They are shady! My experience has been that after ASPCA failing to process my claim within the contracted time and after exhausting my good graces with excuses they they proceeded to deny my claims because as they claim "multiple attempts were made to obtain medical records". This is despite the fact my vet had sent them everything they requested multiple times and I too had forwarded things to them. I made numerous attempts to email them and they would send cut and paste responses refusing to even acknowledge my formal complaints. Never once did they call or email my vet, get back to me (I on the other hand spent at least 4 time on hold for 30 minutes where no one answered). They just kept sending requests for records they clearly had. Even in our email chain it was clear that they had received the necessary documents. There was no getting sense from them. I wonder if they are bots or AI. I can't think humans would be that deliberately obtuse and act in such bad faith again and again. They pay a lot of money clearly to "impartial" insurance review sites to silence honest reviews like this one and flood the internet with reviews from fake industry professionals comparing the coverage instead of genuine customer experiences.
Insurer: ASPCA
By: Joanne Davies
Claims process is long and grueling
Claims process is long and grueling. I have submitted only 2 claims in the 5 months I have purchased 2 policies and each time it has taken over a month to process a claim. And with each claim, I received little to zero reimbursement despite paying for a higher plan to include wellness. Feels like I have been ripped off and I no longer recommend this to anyone and will more than likely not be extending my policy. The only good thing thus far are the customer service agents I work with over the phone. Working over email? Dreadful. I have to call about my claims to get any movement, otherwise I will be told they are waiting to receive medical records, and I send them (i have proof in the email thread they were sent) and I will be told they didn’t receive anything. I also don’t get a response when I ask to be notified when they receive my documents. Super huge fail.
Insurer: Spot
By: Denise Sanchez
Everyone I spoke too is very pleasant &…
Everyone I spoke too is very pleasant & very helpful, although I thought it took too long to complete the claims process
Insurer: Pets Best
By: Susan Peterson