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Amazing customer service
Amazing customer service, very clear and easy to understand as well as helpful. thank you
Insurer: Furkin
By: Stephanie
We were with trupanion for 9 years with…
We were with trupanion for 9 years with our other pet.Trupanion coverage was wonderful.
Insurer: Trupanion
By: Laurie Bauer
Attempted to submit a claim for a pae…
Attempted to submit a claim for a pae infection. After weeks of waiting, was "declined" because of missing documentation. After trying to get more info through the chatbot, was able to get a person who told me more documentation was needed about the start of the episode. I explained that all vet notes from the first visit related to the episode until the infection resolved were shared...so my case was reopened. 2 weeks later I was just informed that my claim was again declined because I didn't demonstrate that my pet had a recent check-up (prior to the infection). There was no mention that this was necessary in the instructions to submit the claim. And again - instead of "declining" just ask me to provide the proof of check up...I would have gladly done so. Bottom line - feels like they're doing everything NOT to collaborate..just want to avoid paying Addendum - after multiple back-and-forths with Fetch Associates I was able to get my claim approved. My review, however, is less about the end result and more about the experience. It would have been so much more collaborative (helpful) for Fetch to reach out to tell me they needed more information, instead of notifying me that my claim was 'Rejected' and forcing me to reach out to them to better understand why and what was required to fix it ('Reject' at Fetch appears to not be a final decision...more like "Rejected...for now")
Insurer: Fetch Canada
By: Adam Rapoport
I really dislike surveys
I really dislike surveys! I would say that if I weren’t pleased with what you had to offer, I wouldn’t do business with you!
Insurer: Trupanion
By: Edward
Try Trupanion! bies had to visit our…
One of my fur babies had to visit our vet so he got a certificate for a free month with Trupanion. That's how I discovered it and quickly enrolled both of my dogs. It's a wonderful policy that covers things no other pet insurance will even touch! Check it out!
Insurer: Trupanion
By: angela
Just submitted my first claim…
Just submitted my first claim reimbursement and it was promptly paid!
Insurer: Figo
By: Anne
Great Service in Timely Manner
The hold time to speak with someone was very minimum. The processing of my claims was done in a timely manner. Love their website!.
Insurer: Pets Best
By: Patricia Moore
It was very easy to sign up
It was very easy to sign up. It was a bit confusing about the vet as my kittens were adopted from a shelter who had their vet do the first shots and the spaying and neutering of my kittens. So I wasn’t sure which vet to put down and so I assumed the vet they will be going to from this point forward. It would help to explain which vet you are referring to for the application
Insurer: Trupanion
By: Dave
Enrollment as well as set up process…
Enrollment as well as set up process was so easy!
Insurer: ASPCA
By: Cindy Brown